Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
368 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VS Eyewear prides itself in providing high-quality products to its customers as well as providing excellent customer service. VS Eyewear is an international leader in eyeglass sales and we offer a huge selection of brands at prices that can't be beat. As an authorized dealer of major industrial, designer and brand name eyewear, we guarantee that our optical products are high-quality, authentic, and are backed by a full manufacturer's warranty.
VS Eyewear (vseyewear.com) has 368 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
368 approved reviews, newest moderated first
I dont get it! so many complain but i had a great experience with both mike and tami, who are kind people that run a fair business. jim s
By Locoman J.
Response from VS Eyewear· Jun 3, 2025
Thanks so much for the kind words and for taking the time to leave us the review! We greatly appreciate your business and support and we are very happy that the glasses worked out well for you. Have a great summer!
ordered replacement lens with all the works fast service great customer service Mike and Tara where awesome great prices My second time ordering lens no problems they are now my go to Lens replacement thanks you guys and Happy Holidays regards Jeff scheinert
By jeff S.
Response from VS Eyewear· Dec 8, 2024
Jeff thanks again for the orders and for your trust, we are so pleased to be able to work with you! Happy holidays to you and your family!
I email Mike Demasi owner emails after 2 weeks just checking in. Mike says quote he lost track of order he does not have frame maybe another week the 1-1/2 to make lens Been 3 weeks email Mike telling him he need to worry about loosing track of this order again refund me. Nobody governs any web company that advertises item ands for sale not in there possession.
By Mike Demasi runs a S.
Response from VS Eyewear· Nov 1, 2024
The order was placed October 16th, two weeks ago, so you didn't email after two weeks to check on it. You ordered a special Costa frame with a real glass prescription. You are correct we ordered the frame and it didn't come in on time. It was our error, we didn't follow up and see why it was delayed in shipping. When we check with our manufacture they had it in stock and assured us they were shipping it immediately. I contacted you on the 25th of October with an updated delivery date and my apologies. I told you it would be another 7-10 days to get made up with your prescription and gave you the option for cancelling and getting a refund. You told me to go ahead and proceed with the order. I get an email late last night from you and told you I would check on them tomorrow morning and get back to you. As I came in today, I get an email from you with all types of insults and curse words, demanding to cancel the order and refund. You didn't even give me a chance to get an update. The glasses were in edging and would be ready to ship on Monday, but I never had a chance to answer you. Even though it is a special item and we end up throwing away the product a refund will be issued and we cancelled the order. We did make a mistake and the order was running a little later than expected, but we tried to remedy the solution and make things right including offering a discounted price.
I ordered some motorcycle riding glasses recently from VSEyewear. I was a little apprehensive about ordering glasses online, but they offered the best price so I went ahead. I received an email the next day that something didn't look right with my prescription, and could I verify the numbers were correct. I called my optometrist, and sure enough there was a mistake. It was so nice to have someone actually pay attention to the product they are selling instead of just processing the order. The glasses are great and very happy I chose VS Eyewear. Thank you.
By Mike K.
Response from VS Eyewear· Oct 28, 2024
Mike, Thanks again for the generous order and very nice words. We strive our hardest to offer superior products with exceptional customer service at discounted prices. You have been wonderful to work with and we are very happy that you enjoy your eyewear!
It’s been two months and three returns. I purchased blue glasses with anti-reflection via their website, later they email me and say they only have black. Fine. The glasses arrive and they do t have anti reflection. I send them back. A month later the glasses arrive, but are scratched in the center of the lens and now the left side of both lenses are out of focus. I call for a full refund, apparently they don’t do that. Only store credit if 50%. AVOID THIS COMPANY! I’m out $600 and haven’t been able to see for two months now.
By NICHOLAS M.
Response from VS Eyewear· Sep 28, 2024
I have reached out to you a few times to try to get an order number and more details about this purchase. I don't see any purchase activity from you. I searched numerous ways and cannot find anything. I think you are reviewing a different company, because this isn't our policy and how we would have handled this situation. I would love to get purchase details, order number and date, so I can look into it, but again I think you reviewed the incorrect comp;any.
purchased prescription safety glasses thru them between ins. and cash was out of pocket 436.00 and the p.o.s scratched up inside of one week....besides the fact the lenses were not actually correct. when i did as the asked and sent them back they said they never received them and that was the end of it.....this was with dealing with the suppossed owner....so now im out the money and have used my ins. for the year so i have to go completely out of pocket.......so in short....the company is bs....their customer service is non existant....close as i have dealt with a fly by night company in a while.....save your money get better quality better service by going local or with any company besides vs eyewear
By James P.
Response from VS Eyewear· Aug 2, 2024
We gave a special price to you and went out of our way to service the account. We offered to get the glasses back and have them inspected and come up with a game plan. We sent a UPS shipping label to get the glasses back, and they never arrived. Your shipment 1Z4Y381E9097063578 Estimated delivery UPS doesn’t have possession of the package yet. Estimated delivery date will be available as soon as we get the package. This is the note I got from your associate: It was placed in the regular mail at James home. He followed up with the post office and was informed they have a bin for items going out to UPS if picked up by their carrier. However, they cannot confirm whether their UPS driver picked it up from their location There is not much more we can do other than what we offered.
Got transition glass lens for extra $75.00 and they DO NOT TRANSITION. I sent them back and was told they DO NOT change like plastic !! So why offer and charge me $75.00 if you know they DO NOT WORK !! $75.00 lesson . on $200. glasses
By Gene
Response from VS Eyewear· Aug 1, 2024
It is a shame when you order specialty prescription glasses with REAL Glass lenses. These are never going to get as dark as regular sunglasses or Transition Xtractive Lenses in plastic lenses, but these are special made lenses. We shipped exactly what was ordered. We took pictures of them on an overcast day and they changed exactly how they should. We sent pictures and offered to give you a free pair of clip on sunglasses for super bright days, but you turned us down. Sorry you are not happy with your purchase, but we made up a really nice pair of glasses for you with specialty real glass lenses.
They are one of the few places where real glass replacement lenses may be ordered. I have ordered my second pair from them. Glass lenses are not cheap, but VS products are fairly priced. Mike and his team have verified with me the specifics of my order to make sure I got what I wanted.
By Chris “OV Citrus” K.
Response from VS Eyewear· Jul 25, 2024
Chris, Thanks again for your orders and kind words! You are very special to work with.
