Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,200 reviews
EyeglassdirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Remarkable eyewear at an affordable priceQuality eyewear at factory direct prices. Eyeglassdirect.com is owned and operated by a New York State licensed Optician to produce high quality, prescription eyewear at the lowest possible prices. Twenty years of experience has provided the know-how to present this service at a minimal cost to you.All eyeglasses are fabricated with high quality frames and premium lenses, using the most advanced, computerized finishing equipment in the optical industry. This serves to lower labor costs that pass the savings on to the consumer.Our guaranteePrior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection. If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.Exceptional Customer ServiceAt Eyeglassdirect we offer the highest quality of customer service to our customers. We are ready to assist you through the entire ordering process by either phone or e-mail and we will make sure you are 100% satisfy with your order.
Eyeglassdirect (eyeglassdirect.com) has 1,200 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,200 approved reviews, newest moderated first
Give me great advice for my needs. Very honest.
By Loretta M.
Response from Eyeglassdirect· May 21, 2025
Loretta, Thank you for the great review and continued support. Randy President
glasses arrived quickly and fit and performance are great. Thanks Randy.
By customer
Response from Eyeglassdirect· May 21, 2025
Thank you for the kind words. Randy President
Randy was awesome, can’t wait to see my new glasses next week…
By Andrew E.
Response from Eyeglassdirect· May 21, 2025
Andrew, We are always here to serve. Randy President
Great products, reasonable prices, personalized service.
By Customer
Response from Eyeglassdirect· May 21, 2025
Thank you for the great review. Randy President
First, I always have a great experience when dealing with Eyeglass Direct. Not only are they fast, but more importantly, the prescriptions are always filled accurately. Once, I had taken a pair of your glasses to Kaiser Permanente's Eye Essentials Department because I had bent the frame. The technician examined the lenses to determine if the prescription was accurately filled. He told me the lenses were 100% correct, and asked me where I bought them. I have only used Eyeglass Direct since that time.
By Robert J.
Response from Eyeglassdirect· May 21, 2025
Robert, We strive for the best experience possible. Thank you Randy President
good very good
By customer
Response from Eyeglassdirect· May 14, 2025
Thank you for your support. Randy President
I was kept in the loop regarding my lens replacements since there was a small issue with a pair of frames I sent in. The price was right and the service was in a timely manner.
By Cheri B.
Response from Eyeglassdirect· May 14, 2025
Cheri, Happy to be of service. Randy President
Quick turnaround. A++ customer service!!
By Sam T.
Response from Eyeglassdirect· May 14, 2025
Sam, Thank you for the great review. Randy President
