Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,200 reviews
EyeglassdirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Remarkable eyewear at an affordable priceQuality eyewear at factory direct prices. Eyeglassdirect.com is owned and operated by a New York State licensed Optician to produce high quality, prescription eyewear at the lowest possible prices. Twenty years of experience has provided the know-how to present this service at a minimal cost to you.All eyeglasses are fabricated with high quality frames and premium lenses, using the most advanced, computerized finishing equipment in the optical industry. This serves to lower labor costs that pass the savings on to the consumer.Our guaranteePrior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection. If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.Exceptional Customer ServiceAt Eyeglassdirect we offer the highest quality of customer service to our customers. We are ready to assist you through the entire ordering process by either phone or e-mail and we will make sure you are 100% satisfy with your order.
Eyeglassdirect (eyeglassdirect.com) has 1,200 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,200 approved reviews, newest moderated first
The choice of frames are a bit limited for me, but I found what I needed. The Quality and service is great.
By Thomas F.
Response from Eyeglassdirect· Jul 9, 2026
Thomas, Thank you for the input. We appreciate the great review. Customer Service
Good product and good service. Turnaround time is slow and there are shipping costs.
By Ken
Response from Eyeglassdirect· Jul 9, 2026
Ken, Apologies for slight delay in shipping. We appreciate your input and will pass you concerns to management. Thank you Customer service
Glasses are of excellent quality and cost me about 50% less than our local value vision store.
By Neal
Response from Eyeglassdirect· Jul 10, 2026
Neal, Thank you for the kind words. Customer service
I’ve had them make glasses several times for me and I’m always thrilled with the results
By Scott
Response from Eyeglassdirect· Jul 8, 2026
Scott, We appreciate the continued support. Thank you Customer service
Ordered new lenses for my sunglasses. The first order had a problem. They were kind enough to pay for shipping and replace the lenses with the proper prescription. The owner worked it out for me. 5 stars
By RW
Response from Eyeglassdirect· Jul 8, 2026
RW, Glad we could solve the issue. Enjoy your sunglasses. Randy President
Really cheap glasses, but they seem well made. I’ve bought about 8 pairs over the past 10 years
By David D.
Response from Eyeglassdirect· Jul 6, 2026
David, Thank you for your continued support. Customer service.
I send frames I own and get all the bells and whistles in my prescription at a fair price that you know upfront. Easy to communicate, great quality work!
By Valerie F.
Response from Eyeglassdirect· Jul 6, 2026
Valerie, Glade we were able to accommodate your needs by using your own frame. Thank you Customer service
Custom eyeglasses just as I order quick and cheap!!!!
By Keith H.
Response from Eyeglassdirect· Jul 1, 2026
Keith, We appreciate the great review. Customer service
