Educational Testing ServiceReviews of ets.org

I was mistakenly told I had to take a TOEFL exam by my school and registered for a test. After registering and paying A LOT of money, my school told me that I did not need to complete the test. I tried to cancel my registration less that 5 hours AFTER registering and was told that I “ missed” the deadline to cancel my exam and would NOT be refunded my money. While I understand their deadlines, this is completely UNFAIR to student who cannot afford these testing fees. I spoke to a representative on the phone, a supervisor, and put in two helpdesk tickets, all on the same day. Customer service was TERRIBLE and all told me the same exact sentence they got off of their policies. Again I registered and tried to cancel my test on the same day. Less than 5 hours apart. I am obviously not the first person to have an issue with this company. I DO NOT recommend.

My son was going to take TOEFL test at home. He had prepaired very well and had tested all the equipment multiple times, both on the ProctorU server and also on other servers. He had a state of the art gaming microphone that cost over 215$ and was just over one month old. The microphone worked very well at all the testing before the test time started. When he connected to the ProctorU everything worked for a short time but then the proctor told him that he was having a microphone problem and the proctor started to try some technical solutions for a minute or two but the she cut him off and cancelled the test. When he contacted customer service they tried to tell him that the microphone was broken but that is not the case, it works just fine. Also after few e-mails they also added that the camera was broken which was never an issue, not during the testing on the server nor during the test time. ETS and their personnel at customer service and technical issues do not hesitate to lie and fabricate the truth. It is our belief that ETS only gain in this all is to make students retake the test many times and constantly pay the test fee again and again. Well we say no to that and our son will not be taking test with ETS again. We urge students to check other resources before you take test with them and if you have any other choice take it, we certainly will do that now. Regards, Valdís Iceland

There's an incredible the amount of negative comments here but I'm not surprised my scores are not available yet and when I contact customer service they are useless. Next time I need to take an english exam it won't be the TOEFL, they need to improve their service considering there are many other tests accepted by universities.

ETS is simply a criminal organization designed to abuse and rob test takers. they intentionally create zillions of problems to make tests fail and if you pass all these steps then they simply cancel your scores without any explanation. I wonder how FBI have not investigated them. All of the managers and employees should be in jail. the number of victims is more than millions.

My son needed this TOEFL test in order to apply for a USA University, we have paied not only the test but also a trial test, all was done using the same computer but at the date of the test they denied our computer based on non-technical reasons (computer was an iMac with Bootcamp to have Windows which is promoted officialy by Apple) so they found this as a possible violation, after that they don´t give you any chance to reschedule, when you call them noone is having an official answer other than it is under review and there is no official email with the desition, we lose the money in a very unfair situation, we went to another company who do this same thing and everything was smooth, cheaper and more fair.

ETS SUCKS!!! I needed a TOEFL exam in order to pass through to study, it was the last piece to my application, and mind you I booked my exam a month before the deadline. I received a message THE DAY BEFORE my exam that my exam was RESCHEDLED till AFTER the admissions deadline for my university. Thank you for wasting my time and STILL charging me for the practice exams which are completely useless to me. Seriously, you guys have NO consideration for peoples time, money or plans for the future and I will say rather go to IELTS to support you in your examination because honestly this was a waste of my time and money. I spent 3 months on my applications and your lack of consideration now has had to make me wait till 2025 to apply again. OH and ETS asks you to rate them, everytime I do, ironically their form has an error and cannot be processed to be reviewed.

Ayant besoin de passer le TOEFL je me suis dirigé vers l'examen en ligne. J'ai un MacBook Pro, la semaine avant de le passer et le jour même je fais toutes les verifications nécessaires afin de le passer. Tous les prérequis étaient au vert. Au moment de commencer, on me dit que finalement ma RAM est trop élevé (LOL) et qu'il faut reporter le test. Une multitude de mails plus tard, ils refusent de me rembourser ou de me le refaire passer car selon eux ils ont fait leur travail et que c'est de le faute du candidat car j'aurais du tout vérifié avant (je rappel que tous les indicateurs étaient vert). A FUIR

Their portal is outdated and rescheduling is made impossible. Lead to a cancellation in my case. I instantly contacted their customer service to solve the issue, but they put it all on me, no rescheduling was possible and no money was returned. It was like talking with a chatbot that did not follow my case. New person answering to my conversation each time with copy paste lines. I will not associate with this company again and will not recommend it to anybody else. Check the other options for your testing, there are those.