Educational Testing ServiceReviews of ets.org

The worst online test experience ever. Unprofessional customer support, faulty software and a million excuses not to refund the exam that never happened. Unless you wish to waste your money and time, don't take the Home Edition test

I tried to take the at home test twice, both times it didnt work due to different reasons. When I couldnt start my second test, I was told by proctor support to contact ETS support to reschedule my test. When I did so, I was told they couldnt help me at all, even though I had proof of the proctor support telling me what to do and that a reschedule would be possible. Unfortunately, you cant talk to anyone who actually works there, its all just people in a call-center. Going to try IELTS now, maybe thats better. Really disappointing service, would never use again.

I rescheduled a Praxis test in order to obtain a teaching license. They confirmed a successful reschedule via email and took the rescheduling fee. Today, I found out that reschedule somehow didn’t go through. I managed to get to customer service after 1 hour battle with automated phone system. They promised to call me back and follow up on the issue, but they never called back. My exam result is marked as ‘failed’. Horrible experience. Why are they still in business… what a disaster of an organization.

People who work here are essentially incompetent and the company is always looking for a quick cash grab. I spoke with one employee by phone who essentially told me the wrong steps for sending test scores to an organization. Then tried to talk to another representative by phone, after receiving an e-mail from the company that they had cancelled my order due to it being incorrect. The second person I spoke with had horrible reception/service to the point where I could not understand him for most of the conversation. Why? What a joke...

This product is truly awful, I sat for 3 hours trying to take my exam just for them to tell me I wouldn’t be able to take it due to my laptop. DO NOT TAKE these tests at home.

Not sure how it's legal to give a "half refund" when you've cancelled a test within 24 hours of scheduling it. I haven't received any goods or services. I'm not taking an item off your shelf. And it's not like I'm preventing the sale of another person's test reservation because I've taken up the seat for so long. Test was over 3 weeks away and I cancelled within 24 hours after finding out my University no longer requires test scores for admittance. But I only get a HALF refund? I'm sorry... what?

Absolutely atrocious. The executives of this company should be tried at the International Criminal Court for crimes against humanity. Like many of the reviewers here, I too fell victim to the alleged convenience of the TOEFL online test, only to have my test scores cancelled a week later as I "may have received assistance" without any further explanation. Called in to clarify directly and was informed by an obtuse numbskull in a condescending tone that my understanding of "assistance" may have been too narrow and that the decision was final. No recommended course of action or shred of empathy was offered. If you are reading this, DO NOT ever hand your money over to these rapacious charlatans unless you have to. There are other options out there, however imperfect, they will indubitably be the lesser of the two evils. Trust me when I say that this company will bleed you dry and leave you only with the solace of finding solidarity with fellow victims of fraud of whom there will be no short supply.

I was scheduled to take the Praxis for my teachers license. First off, I missed the test because it was scheduled for 12:10 am which I mixed up for 12:10 pm. My fault, I own that, but I was not given any sort of notice that I was late, or that my test was starting soon. I understand it was my mixup, but if a proctor is sitting there waiting for me for an extended time and has my contact info, I should've received some notification. Also, why was midnight even an option? I called ETS when I realized the mistake and they said I had to repay the full $170 for the test because I was a no-show... How unethical can a company be to charge people for a product that they didn't even use. I asked if I could just use it as a credit for me to reschedule the test. NOPE. Not only did they not let reschedule online, but I had to call several times to get ahold of a live agent to reschedule. They said they couldn't reschedule because they hadn't received my scores yet. The live agent then read me word for word the email they sent saying I missed the test and have to call in and reschedule. Comically, I laughed because that is exactly what I was doing. They told me to call back the next day to see if the scores came in. I called the next day, nope. Then the next day after that, nope. Finally after almost a week, they said I can reschedule, but the billing department has to do it and they don't open until 11 am, so they will call me back. Do you think they called me back? no. I had to recall them the next day and finally reschedule. Horrible user experience. Prospecting teachers should not have to deal with this, let alone pay astronomical fees for these tests that they try and uncharge you the whole time to buy one set of practice questions....