they make you pay for EVERYTHING
they make you pay for EVERYTHING. even for the report you have to pay an additional fee. Its BS. Consider taking the IELTS instead
By Marco N.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
328 reviews
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Educational Testing Service (ets.org) has 328 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
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they make you pay for EVERYTHING. even for the report you have to pay an additional fee. Its BS. Consider taking the IELTS instead
By Marco N.
Overall my experience with taking the toefl was smooth but after recieving the scores online my physical paper copy wasn't sent, when I clearly checked the box to send me a paper copy, while registering for the test. I waited for 4 months now and when I contacted the support service they said that it's not their problem and I need to pay 25$ for another paper copy to be sent to me.
By Ion U.
ja du kan købe din TOEFL-test her men... 1. Min test blev aflyst i århus med 3 dages varsel, uden grund. Til gengæld fik jeg en tilgode-kode så jeg kunne booke en ny. Jeg var heldig at der var ledige pladser i københavn! 2. De videresælger dine oplysninger. Jeg har fået 5 tilbud fra amerikanske institutioner og et enkelt opkald fra et dansk nr. Den amerikanske kvinde i telefonen oplyste mig om at de havde fået mine informationer (telefon nr., adresse, score og email) fra min TOELF-test. jeg tog testen i København, den var fint afviklet og fik det materiale jeg havde købt.
By Camilla
The TOEFL Home Edition is very poorly organized. My test was cancelled during the break and I was given no explanation at all. For a week customer service was not even able to find my test in their system. Then I was told it would take two to four weeks to review it. As my application date is soon, the whole test is becoming worthless for me. I was told that I am "free to book a new test and pay for it again". The customer service is very poor and unhelpful - as one would expect it from a company that has a monopoly in this sector. I am not even able to choose a different company as the University I am applying to only accepts TOEFL. This market should get regulated by lawmakers.
By J. D.