Educational Testing ServiceReviews of ets.org

I tried taking a PRAXIS test through ETS at home for the first time. Even though my tech check came back clean, when I opened the test I was told I had a background app running and needed to get another computer. I grabbed another computer but there was no longer a link. I never started the actual test. I called customer support and they kept giving me the run-around. I have contacted them 13 times over the last 25 days. At the end of the day, I paid for a service. They did not provide that service. I want my money back or the service provided. I have done my absolute best to comply with every request they have made. They have made no effort to resolve the actual issue. If some people are able to continue the test and some people are not, that is not equal or just. There is no other company to go to and many states require a PRAXIS exam to become a licensed teacher or administrator. They have a monopoly and can do whatever they want. This is unethical business practices. Just give me my money back or let me take the test.

I was supposed to take the test at home. However, the proctor who did not speak good English asked me to delete a random app on the computer. (Prior to this the system check before the test was fine) Unfortunately my computer would not let me delete it. Then she said I can try on a different computer and she logged off. When I tried to log on the test again I could not. When I asked to be reimbursed and re-scheduled they said I need to wait 24 hours. Also, the calls go to India. They do not speak good English and you constantly need to repeat your self. Do not take the test at home!

They flat out stole my money, I spent 45 mins waiting for a proctor to connect on my test day it was all problems. When I tried to request another test date or a refund CS said that my system wasn't compatible and that I was made aware before the test and my refund request just got ignored. $200 down the drain. Look elsewhere.

Where to start with this company… I hope no one ever has to take the ETS Spanish Praxis… For starters the test is 3.5 hours, which is actually more like 4 when you factor in your incompetent proctor. This test is taken completely online which has made it CANCEROUS. I had a lengthy conversation with an ETS exec and basically what it amounted to is that this company is somehow UNABLE to schedule more than 3 months in advance! Making matters worse every 3rd month they don’t even offer the damn test! On top of that all it takes about a month to get scores back and you cannot schedule another test within a month of your last test. After reading all of these other comments of people with similar experiences I seriously do not understand how this company is still running… the service is non-existent, the tests are purposely un passable and I honestly bet people with PHDs couldn’t pass them, and for many they are literally the only barrier to being a teacher…. Companies like this are purely predatory and are preying on a vulnerable group of people that usually cannot afford to take a $165 test 5 times… Somebody with influence please shut this piece of crap company down!

The wouldn’t allow me to take the test after paying the $130 and following all the instructions to a T. nor would they allow me to reschedule. They stole my money.

Terrible experience, They accused me of cheating even though I didn't cheat at all. In addition to the fact that they checked everything before starting the exam. It's ridiculous to make assumptions based on just ( May received assistance) which never happened. And receiving 6 mouth ban. That's unfair to destroy people's dreams based on a poor performance from proctor. Horrible experience and service.

Deplorable, ETS dispose d'une position de monopole par conséquent ils n'ont aucune pression pour assurer un service honnête et equitable. En résumé, lors de mon examen en ligne j'ai eu un incident technique (impassible de saisir le champs libre) alors que les tests préalables étaient bons. J'ai appelé le service technique (au passage un support en Inde qui ne comprenait pas le problème). Après 2h et un changement de PC (seule solution proposée) j'ai repris l'examen mais alors qu'il me restait 15 min d'examen au final je n'avais plus que 5 min. J'ai fais réclamation pour non respect de la durée de l'examen mais le service client m'a fournis plusieurs excuses non valable (je vous passe les détails) la principale était que le fait de valider le resultat à la fin équivaut à une acceptation conformément au CGU. J'ai relu les CGU rien n'est marqué (bien qu'il y ait 26 fois "we will not refund") Après plusieurs relances pour faire valoir qu'un examen certifié équitable doit assurer un temps identique pour tous, ils ont fini par me dire qu'ils ne répondraient plus à mes mails. Inacceptable.

ETS robbed me. After preparing for my Praxis exam and doing the home security check to begin my test. I never received a proctor and after being told to restart my computer my test was gone. I guess it was outside of their 15-minute rule. HOWEVER ONE OF THEIR WORKERS TOLD ME TO RESTART. They got me bad. I have spent every day for the past 2 weeks, calling and emailing and there is NO ONE there that can help me. Can someone please tell me and help me where else I can get certified? I refuse to go through ETS. They are the worst and they don't care about their users at all.