The part are good and the bike runs…
The part are good and the bike runs good but the only thing I didn't like that much was the shipping time the parts come
By Vince K.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
700 reviews
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Eskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovations.
Eskute US (eskute.com) has 700 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
700 approved reviews, newest moderated first
The part are good and the bike runs good but the only thing I didn't like that much was the shipping time the parts come
By Vince K.
⭐️⭐️⭐️⭐️⭐️ The Nova X has been a great purchase! My son absolutely loves it and rides it every chance he gets. He’s had so much fun with it, and we couldn’t be happier with our purchase. Highly recommend!
By michael M.
Excellent customer support and quick resolution of my issue! The team was responsive, helpful, and efficient throughout the process. I’m very satisfied with the service and highly recommend ESKUTE products to anyone looking for quality products backed by great customer support.
By Sandeep Y.
Simon was amazingly helpful answered every question and made sure my bike was good to go once I received it!! Will 100% be coming back!
By PrimeTyme M.
The prompt responses with clear simple instruction on how to report problems.
By Josephe
I had an issue with my bike display, and Eskute was very helpful in assisting me with troubleshooting and fixing it. Their customer service was responsive, patient, and supportive throughout the process. I really appreciate their help and would recommend Eskute to others!
By Junhao C.
I had a great customer service experience with Bella. My son’s bike had some issues and the customer service agent worked with me for the last couple of weeks to resolve the problem. I had a five star experience.
By Margo K.
I bought a trike from them in June 2026.My daughter rode mine and ordered one for herself.In Oct I once again bought the trike out to the campsite.I started having issues with the bike and contacted them. A lady named Tina helped me out and when I say their customer service is outstanding I mean it.This company stands by their product and within 5 days my problem was resolved.I will recommend this company and their product to anyone looking for a pedal assist bikes. Pretty sure I've got a couple family members looking.Once again thank you for all your assistance and prompt customer service. One happy customer 😀
By N.Blair