Eskute USReviews of eskute.com

★★☆☆☆ ESKUTE C200 ST — Documented Purchase & Return Experience I purchased the ESKUTE C200 ST White + Green two-bike combo for $1,368. My total order, #EskuteUS28313, was $1,659.08 after Product Protection and taxes. Unfortunately, my experience with this purchase has been disappointing, and I have photographs documenting the issues described below. I selected the green C200 ST based on ESKUTE’s product image, which showed a light aqua/mint/teal green bicycle. The bicycle I actually received is a substantially brighter lime/fluorescent/avocado green. The first two photos show the advertised color compared with the bicycle actually delivered. ESKUTE customer support subsequently acknowledged in writing that the bicycle I received appears noticeably different in shade from the product images. The same green bicycle also arrived with required screws/hardware missing, preventing us from properly completing the assembly. The screws, wrenches, and other assembly hardware that did arrive were together in a sandwich-size Ziploc-style bag. My photos show the hardware as received and the specific areas where screws were missing. Because some of the missing hardware involved components around the front wheel/brake area, we were not comfortable riding the bicycle. The bicycle also arrived in a heavily worn/damaged and extensively re-taped carton, which I photographed. I additionally documented different/overlapping shipping and product labels on the same carton. One visible label appears to identify the bicycle as C200-ST-GN-SS, while another partially covered label appears to contain C200-ST WT. I asked ESKUTE to explain what the different labels represented and whether they corresponded with the bicycle/color ordered. I am not claiming what caused the multiple labels; I am documenting what was on the package and what I asked ESKUTE to investigate. The shipment also contained a lock and phone bag that I had not ordered. ESKUTE explained that these were complimentary accessories because the standard bare-bike version was temporarily out of stock. I appreciate their clarification regarding those items. After reviewing my photographs, ESKUTE acknowledged the difference in color appearance and offered a $50 partial refund for the color discrepancy, along with an offer to send replacement hardware. I declined the $50 partial-refund proposal. My decision is based on the totality of the documented issues: the significant color difference, required assembly screws being missing, the screws/wrenches/hardware arriving in a sandwich-size Ziploc-style bag, the damaged and re-taped carton, the different/overlapping labels on the package, and my overall experience with the order. I have now requested to return both bicycles for a full refund of the $1,659.08 I paid, rather than accept partial compensation and replacement hardware. The photos included with this review show the advertised color, the actual bicycle received, the Ziploc-style hardware bag, the missing-hardware areas, the front wheel/brake area, the damaged/re-taped carton, and the different shipping/product labels. I will update this review after the return and refund process is completed so potential customers can see how ESKUTE ultimately handles and resolves the situation.

Defective parts, repairs not reimbursed as promised. Will not take return unless a force of God moves them. Customer service is slow but responsive.

Received a Nova with a bad charger and battery. Received another battery which was used. Received a third battery doesn’t hold a full charge. Communication is terrible and I have on going issue resolution for almost 2 months. I have never had an experience with a complaint like this before. I can’t see these rating being correct.

I am giving a 2 star because the return policy sucks . If you have to return this product you will pay $800-1000 . The bike is a great bike but I had to return mine for state regulations. I spent have the price returning the bike . Communicate was next day if you email them. Best way to purchase go threw Amazon. There return policy is way better with no hassle or add fees. I only had the bike for 3day built it, test it and returned it .

Bike is an absolute waste of money. Could not even handle a drop of water. I replaced the screen last month and it happened again. Eskute rtx is garbage. Don't buy it the build quality is horrendous.

First: The set up on the bike is way to tall. My 5’ wife can’t sit in the seat and touch the ground. The height of the saddle should have been prominently mentioned. Second: the pedals are impossible to use, the crank it’s back below the seat and should be more forward. As it came, it’s impossible for either one of us to use!