Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
Shana was so helpful! Really made the whole process super easy for me!
By Freddy
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Freddy! We’re glad Shana could make your ESA registration process easy and stress-free. Clear guidance for emotional support animal certification is our priority.
I recently lost my best friend, inherited his two cats, and was facing $1000 in pet deposit fees alone from my apartment. Within minutes of starting the online form I received a call from Shana who was so sweet and helpful. She explained everything I didn't understand with patience and made the process so easy.
By Megan
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Megan! We’re happy Shana could help you navigate your ESA registration and make it quick and simple. Supporting clients with emotional support animal letters is our goal.
Priscilla was very helpful, soothing and to the point!
By JC
Response from Emotionalsupportanimal· Dec 4, 2025
Hi JC! We’re delighted Priscilla could guide you through your ESA registration and make the process smooth. Clear support for emotional support animal certification is always our mission.
Priscilla was very easy to understand and walked us through any questions we had. She was very professional and extremely respectful. Awesome job!! Would recommend!!!
By Kaylee L.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Kaylee! We’re thrilled Priscilla could provide professional guidance for your ESA registration. Ensuring a smooth emotional support animal letter experience is our goal.
Shana was so amazing and sweet!!
By Elise N.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Elise! We’re glad Shana could make your ESA registration experience wonderful and easy. Clear guidance for emotional support animal certification is always our priority.
Today I spoke with Shana and she was so incredibly helpful and understanding throughout the whole process. Her kind demeanor helped me feel at ease and she was able to answer every question I had through the process!
By Amber R.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Amber! We’re delighted Shana could provide kind and thorough support for your ESA registration. Ensuring smooth emotional support animal certification is what we strive for.
Priscilla was probably the sweetest customer service person I've ever dealt with. I'm really grateful for both the empathy and the support.
By Sarah
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Sarah! We’re thrilled Priscilla could provide empathetic support during your ESA registration. Clear guidance for emotional support animal letters is our top priority.
Priscilla made my experience very quick and smooth. She answered all my questions and found the best package for my two doggos and me! Thank you so much for all your help. I would definitely recommend this company to anyone.
By Jordan Paula L.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Jordan! We’re glad Priscilla could make your ESA registration quick and smooth. Ensuring excellent emotional support animal certification is always our goal.
