Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
Britney helped me with every question I had. Explain things very well to my knowledge. A++
By Pat B.
Response from Emotionalsupportanimal· Apr 16, 2026
Thank you for the wonderful feedback! We’re so glad to hear that Britney was able to assist you with all of your questions and provide clear, easy-to-understand explanations. We’ll be sure to share your kind words with her. We truly appreciate your support and the A++ rating!
Brittney Hanes was really hospitable and comforting. She explained everything thoroughly and walked me through everything. I’m grateful to have her help me. She was so sweet.
By Stephanie Tanh R.
Response from Emotionalsupportanimal· Apr 15, 2026
Thank you so much for your kind words! We’re so glad to hear Brittney made you feel comfortable and supported every step of the way. She truly cares about the people she helps, and we’ll be sure to share your thoughtful feedback with her. We’re grateful you chose us!
Wonderful stuff. Thank you Brittany! (Hanes) Brittany helped me out with the right package for us and made it so easy. I was on a leisurely walk with Archer and she handled it all. Clear, super friendly, kind and respectful. 10/10, no notes.
By Gibran G.
Response from Emotionalsupportanimal· Apr 15, 2026
Thank you so much for the kind words! 😊 We're thrilled to hear Brittany took great care of you and made everything so seamless—especially while you were out enjoying time with Archer 🐾 That’s exactly the kind of experience we strive for. We’ll be sure to pass along your feedback to her.
Everything about the process was swift and smooth. Priscilla was fantastic- she explained everything clearly and was very understanding and kind. Would highly recommend and will continue to use!
By Mary C.
Response from Emotionalsupportanimal· Apr 15, 2026
Thank you for your wonderful feedback! We’re so glad to hear the process was swift and smooth for you. Priscilla will be delighted to know her clear explanations and kind approach made such a positive impact. We truly appreciate your recommendation and look forward to continuing to assist you at EmotionalSupportAnimal.com!
Priscilla helped me get my fur baby she was really helping made everything clear to understand !
By Aaliyah B.
Response from Emotionalsupportanimal· Apr 14, 2026
Thank you so much for your kind words! We're happy to hear that Priscilla was able to help you find your fur baby and make the entire process clear and easy to understand. Wishing you and your new companion lots of happy moments together from EmotionalSupportAnimal.com!
Pricella gave very easy to understand instructions and was very pleasant to speak too. Wonderful experience
By Ms. J.
Response from Emotionalsupportanimal· Apr 13, 2026
Thank you so much for your kind words! We’re thrilled to hear that Pricella made everything easy to understand and provided such a pleasant experience. We truly appreciate you taking the time to share your feedback!
I worked with Priscilla to set up my ESA account. She was kind, professional, and a great help! Made the process easy and was a pleasure to work with. Truly a 5 star employee!
By Brendan
Response from Emotionalsupportanimal· Apr 13, 2026
Thank you so much for your kind words! We’re thrilled to hear that Priscilla made your experience smooth and enjoyable. She truly cares about helping our clients, and your feedback means a lot to both her and our team. We appreciate you choosing us!
Priscilla was very helpful and help me through the whole process and was very patient and understanding that this was my first time doing this
By Anna D.
Response from Emotionalsupportanimal· Apr 12, 2026
Thank you so much for your kind words! We're glad to hear that Priscilla was able to guide you through the process and make your first experience a positive one. We'll be sure to pass along your feedback to her—she’ll really appreciate it! If you ever need anything in the future, we’re here to help.
