EGOReviews of egopowerplus.com

I purchased my EGO model LM2142SP in May of 2022 at Lowes online as they did not have any stock in the store. It came with two 5 amp batteries instead of the one 10 amp battery. It also came with a one blade with no option to install the two blade setup to improve mulching. The mower also has a persistent problem of the rear wheels locking up, even when the power is off (I seldom use the self propel option). Customer Service tells me that this a safety feature which I don't believe. The past two seasons I have encountered the problem of the mower blades not stopping when the bailor handle was released (blades only slowed down). Only after filing for warranty work (twice) did they replace the power head. The mower does an adequate job mowing except for mulching and the batteries last for my 1/3 acre yard. I just believe my model was a poor product by EGO as I have never seen another EGO mower with two 5 amp batteries. This review is long overdue !

I purchased a EGO two stage snow blower about 3 years ago. The thing works great when it works. The batteries run low very quickly so EGO might think about including 10amp batteries with the blower. Recently I had a chunk of Ice Jam the rear impeller which rendered the Motor/Gear box useless. I purchased the snowblower at Lowes who could do nothing but inform me I had to deal with the manufacturer and most likely need to bring it to an EGO repair which in my case is 1.75 hours away. Thanks Lowes. I called EGO customer service and was given a repair case number. That was over a month ago. Since then I have talked to customer service with at least one discussion indicating they had no record of my case number. A few email with EGO have resulted in no resolutions. I have even offered to simply have them send the new part and I would repair the snowblower myself. Its not rocket science. Nothing from EGO. Bottom line---EGO customer service sucks. If you ever have a problem, plan on frustration.

My sons bought me a EZ Snowblower 4 years ago, it has a 56-volt battery and 7.5 AH. It performed well for 3 years. Year 4 I began having issues and it was diagnosed as a battery problem and was told I need new batteries! I researched the batteries, and the best price was $800.00 for two new ones. I then noticed I could purchase a new machine, 2 new batteries and a charger for $750.00. That makes no sense that a brand-new unit with all the accessories costs less than 2 new batteries. I called customer service and was told "I can't help you with that do you have any other questions"! Never again will I buy EGO products. What a rip off!!!!

Everything works great when it works. Batteries go red after 1 minute of snow blowing, have to take out, let rest like 2 minutes, put back in, and maybe get another 1 minute of snow blowing. For the price point of replacement batteries, I'll just sell my tools and go back to gas equipment. I always knew electric would be a waste of money but thought why not for a 3 battery warranty at the time. Stay far away until electric technology gets better and most importantly cheaper. I'm not spending $10,000 every 5 years in New batteries when gas will last 50 years if well maintained.

Seems I have the same problem as everyone else. Bad battery after 8 months, nightmare to get replaced. Very aggravating and frustrating. A year and a half, my chainsaw quit working. They tried to aggravate me to the point of giving up. Ask the same questions repeatedly, nonsense like was the saw fully assembled, how well built is the shop my tools are stored in, am I using a compatible battery, just total nonsense. Then she informed me there will be a 50 dollar deposit to leave it at the repair shop. Twilight zone stuff here. Why would anyone leave a 400 dollar battery, a charger, and the tool, but worry about 50 bucks? The battery alone should be plenty of deposit. This company is pure garbage. Very short lived products. If you enjoy a good exercise in futility, this is the company for you.

Avoid EGO Power+ Tools – Unreliable Batteries and Terrible Support I switched from petrol to EGO battery tools, thinking it would be a great upgrade. Huge mistake. I'm now on my third battery – they don't degrade slowly, they just suddenly die without warning, bricking all your equipment. The warranty replacement process is a nightmare: 4–6 weeks of waiting, during which everything is unusable because it all relies on the same expensive batteries. At $500–$600 each, buying a backup isn't realistic for most people. If you're considering switching to battery-powered garden tools, do NOT choose EGO. It's an overpriced, unreliable system that leaves you frustrated and with a jungle for a yard.

I purchased the Hedge trimmer HT6500E on Feb. 2021. I found the blades of the trimmer quite a bit loose and a bit swing up and down but the tool still working. I checked the problem was caused by the broken clamp plate- the long metal plate where the blades bolted on and sliding along. I took it back to the retailer and claim for the warranty repair(5 year warranty). After a few days, the retailer called me back that EGO rejected the claim and said that it is a normal wear due to usage. My point is the clamp plate is not a moving part. Its purpose is to keep the blades contact closely and moving along the same surface consistently. There is no wearing on it and suppose to be last as long as the tool. The snap of it is due to metal fatigue but EGO unwilling to get it repair even it is under warranty. I will never purchase another EGO product.

I have had 2 EGO batteries go bad this year. Do not buy EGO products.