EGOReviews of egopowerplus.com

I run a gardening business in NSW, Australia and only use EGO equipment. Whilst I love the gear and find it to be excellent equipment, EGO's customer service is where it all falls apart. To say that they are incompetent and terrible would be an understatement. I have had, over the years at least 4 pieces of equipment replaced under warranty that have broken within days and I mean 1-2 days of using them and EGO simply refuses to replace them again. The line is well they were purchased (not by me) outside of the year warranty and so therefore we won't replace them. Even though they sent me these items to replace other items that had broken within the warranty period. So basically they send you a piece of crap and try to pass it off as workable gear. It's really disappointing, especially as someone who champions their actual equipment.

No chat ability. The call center sounds like a 7th grader created it, unprofessional and hold times are ridiculous. It's like it was recorded on a cell phone. Have called 4-5 times and have been on hold every time. I haven't made my purchase of a $2,000+ mower (30") and not sure I will with this horrible service.

I’m new to the ego product. It looks like a well built machine. I purchased a blower from Lowe’s. The battery had issues almost immediately. I called for support and they refused to warranty the battery. Their comments were 15 minutes is plenty of run time for a leaf blower. I think that’s ridiculous and it took six hours to charge the battery. I had a Kobolt leaf blower for four years until it started getting tired. That’s why I replaced it there warranty process is ridiculous.

Customer service very rude . Was nasty with ne and hung up on me. Don't buy there product they don't honor there warrants

It’s so sad that even though they have a North American Headquarters, they outsource their customer service to some foreign call center! Their batteries are crap and CANNOT be refurbished! They cost HUNDREDS or dollars to replace too! And then you call to get support, and someone who barely speaks English answers! SAD SAD SAD! Never again will I purchase a single EGO product.

worst customer service imaginable. Kept me on hold for ten minutes when all I had was a simple question on how to buy a two-dollar part. Then the man, Joseph, whose English was barely comprehensible, told me he would email me a parts link in five minutes. It never arrived. When I called back, I got the same idiot, so I just hung up. Horrible customer service.

not willing to help. have a $400 battery here that is a paperweight. It is within warranty period. Unfortunetly the retailer I bought it from (lowes canada) went out of business and can't produce a receipt. Ego, doesnt care. thanks ego.

I recently purchased EGO snow shovel. after 10 minutes of using it a stick got caught in it. After following the customer service instructions a was able to remove the object. The process took about 40 minutes. When I resumed using the shovel in 2 to 3 inches of snow it did not perform as when I first started. I reach out to customer service and received a letter explaining it was user error and they basically felt that no support should be offered. Ego is own by the Chinese manufacture Chevron. Now I own $400.00 shovel that does not perform all because of 2in stick. Buyer beware of this delicate product. Buy American!