Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
701 reviews
EditorialistSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
701 approved reviews, newest moderated first
Great response time and very friendly. Thanks, June!!
By Rick V.
Response from Editorialist· May 1, 2025
Hi Rick! Thank you so much for your kind words! We’re really glad you had a great experience. Your feedback means a lot and keeps us motivated to keep delivering the best service possible!
Pearl provided excellent customer service when I needed it the most. I'm appreciative for her high level communication statuses. Thank you again!
By Anthony
Response from Editorialist· Apr 30, 2025
Hi Anthony! Thank you so much for your kind words! We're so glad to hear that our Customer Experience Team, especially Pearl, was able to assist you when you needed it most. Clear and timely communication is something we truly value, and it’s great to know that we delivered on that when it mattered. We’ll be sure to share your appreciation with Pearl — she’ll be thrilled to hear it! We are looking forward to serving you again!
Wonderful customer service Very prompt and pleasant experience Real people who are sympathetic to your needs
By Diane
Response from Editorialist· Apr 25, 2025
Hi Diana! Thank you so much for your kind words! We're truly grateful for your support and are so glad to hear that you had a pleasant experience with our team. Providing real, caring service is what we’re all about, and it means a lot to know that it made a difference for you. Looking forward to serving you again soon!
I needed my dress for a vacation unfortunately it is a preorder and will not make it in time, however June was so sweet and helpful and things worked out. I also received the other part of my order very fast. I feel satisfied that they value me as a customer. I can’t wait to use the dress for my next vacation. Thank you June for making everything better.
By Melvibe
Response from Editorialist· Apr 21, 2025
Hi Melvibe! Thank you so much for your kind words! We're so glad to hear that our customer experience team was able to help and make things smoother for you. While we wish the timing had worked out for this trip, we're happy to know the dress will be ready for your next vacation. Your patience and trust mean a lot to us, and we're truly grateful you felt valued throughout the process. We hope you have an amazing time on your next getaway—and we can't wait for you to wear the dress!
I placed an order for a similar shoe by mistake, and was able to cancel it and purchase the correct shoe. So easy to order, great merchandise, user friendly website, and I got a better price through using editorialist.com.
By SMITH
Response from Editorialist· Apr 21, 2025
Hi Smith! Thank you so much for your kind words! We're really happy to hear that you had a smooth experience—from placing and canceling your order to finding exactly what you were looking for. Our team works hard to make sure our website is easy to navigate and that our selection and prices stay competitive, so it's wonderful to know it made a difference for you. We truly appreciate your support and hope you love your new shoes! If you ever need anything else, we're just a click away.
I found a pair of pants I wanted that I could not find elsewhere, so that was cool. Plus, they were on sale! Can't beat that!
By Jayne J.
Response from Editorialist· Apr 21, 2025
Hi Jane! Thanks so much for your review! We're really glad you found exactly what you were looking for with us—especially at a great deal. It’s always a win when the right piece comes along and it happens to be marked down. We appreciate you choosing Editorialist and hope you enjoy wearing your new pants. Looking forward to having you back soon!
After receiving this email for the last week or so, I feel as if there's the same resources sited over and over. Not enough variety for me.
By Beth S.
Response from Editorialist· Apr 21, 2025
Hi Beth! Thanks for sharing your feedback—it really helps. Totally get where you’re coming from. We know it can feel a bit repetitive when the same types of resources show up too often. We’ve passed your note along to the team, and it’s a good push for us to mix things up more moving forward. If there’s anything specific you’d like to see, feel free to let us know—we’re always open to ideas. Appreciate you being here with us!
June was timely, and professional. She answered my questions quickly.
By Susan R.
Response from Editorialist· Apr 15, 2025
Hi Susan! Thank you so much for your kind words. We truly appreciate your support and are just happy we could help. It means a lot to us to know that your experience was a positive one. If there's anything else you need, we're always here for you.
