EditorialistReviews of editorialist.com

Response from Editorialist· Oct 26, 2026

Hi Lax, We’re sorry the shoes didn’t fit as expected and understand how disappointing that can be. The item was marked as final sale in your order confirmation, meaning it isn’t eligible for return under our policy. We understand this may not have been the outcome you hoped for. We can see that you’ve already reached out to our support team, who provided further information regarding your concern. We hope you’ve had a chance to review their email, and please feel free to reply for additional assistance.

Response from Editorialist· Oct 20, 2026

Hi, We’re truly sorry for the disappointment caused by the delivery delay, especially after you paid extra for expedited shipping. We’ve located your order, and our team is actively working with our merchant partner to investigate and resolve the issue. We understand how frustrating this experience has been and appreciate the opportunity to make things right. Our team will share further updates with you via your registered email address as soon as more information becomes available.

Response from Editorialist· Oct 14, 2026

Hi Lucille, We’re sorry to hear that your experience with Editorialist did not meet your expectations. We understand how frustrating it must be to have concerns about your delivery and the additional import duties paid. As discussed in our previous correspondence, our records indicate that the order was delivered to the address provided at checkout, although we understand your concerns regarding the delivery and the address you intended to use. Our team has been in contact with you regarding this matter and will continue to cooperate with your financial institution used throughout the review process. We take your feedback seriously and appreciate the opportunity to review your concerns. Thank you for bringing this to our attention.

Response from Editorialist· Oct 15, 2026

Hi R! We’re sorry to hear about your experience and appreciate you bringing this to our attention. We haven’t been able to locate your case with the information available. Please reach out to us at [email protected] so our team can look into this further and assist you.

Response from Editorialist· Oct 12, 2026

Hi Karen! We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our records indicate that the order was processed correctly. Our team has reached out and is reviewing your concerns. Please continue working with our support team so we can investigate further and help resolve the matter.

Response from Editorialist· Oct 1, 2026

Hi Lauren! Thank you for sharing your experience, and we’re truly sorry for the inconvenience this has caused. Upon checking, we found that there was an issue with the address associated with your order, and your package is currently being rerouted to you. Please rest assured that our Customer Support Team is closely monitoring your shipment and will continue to assist you throughout the process. We want to assure you that we’re here to help and oversee your concern until it is resolved. We truly appreciate your patience and understanding.

Response from Editorialist· Sep 29, 2026

Hi John! Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation may have been. After reviewing your order, we can confirm that it was successfully delivered on September 25, 2026, at 2:29 PM. We also see that you contacted us that same day and mentioned that you had received the item but found that it ran a little larger than expected. As the item was marked as Final Sale, it is not eligible for a return or exchange under our policy. This information was also included in your order confirmation when the order was processed. That said, we’d still like the opportunity to assist you further. A member of our team will reach out to you directly via email so we can better understand your concerns and see how we can assist. We appreciate you giving us the opportunity to look into this for you.

Response from Editorialist· Sep 27, 2026

Hi Cameron! Thank you for sharing your feedback. We completely understand your frustration and apologize for the trouble. After reviewing your order, we confirmed that only one was processed on our end, and both the order confirmation and delivery updates were sent to the email address you provided. A member of our team has also reached out to you directly with the latest update on your order. Please reply to their message when you have a moment so we can work together toward a resolution. We're here to help!