Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
701 reviews
EditorialistSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
701 approved reviews, newest moderated first
Thanks for all the help!
By Nisarg
Response from Editorialist· Dec 3, 2025
Hi Nisarg! Thank you so much for your kind words! We’re truly glad to hear that your experience with us has been helpful. Your appreciation means a lot to our team. If you ever need anything in the future, we’re always here to help.
Editoralist advertised for sale an expensive handbag that I purchased online in good faith only to find out they did not have it in stock and were looking for one. Meanwhile my money sat in limbo. When they ultimately found one it would have required another payment of about $215.00 in import fees to re-secure the purchase. No thank you! That’s not how I do business and neither should they. What is the point of advertising a product for sale that is not in stock? This misleads the customer and leads to anger and frustration. I requested they cancel the order at that point and it was not processed - however, it took time away from my finding the hand bag again from another vendor with the option of it possibly selling out in the meantime or having to pay more money somewhere else, which is what I had to do.
By Robin R.
Response from Editorialist· Dec 1, 2025
Hi Robin! We’re truly sorry for the frustration this experience caused. Some items on our site require sourcing directly from our merchant partners, and in rare cases availability or duties can change. We’ve reviewed your order and have processed the cancellation. If you haven’t already, please check your email for confirmation. We appreciate your feedback and will use it to improve transparency and prevent situations like this moving forward.
I had a small login issue with an app and reached out to Editorialist's customer service. They were incredibly helpful and resolved everything quickly. It's rare to find such good customer support these days. Thank you Anica, you made my day better!
By Noah
Response from Editorialist· Nov 26, 2025
Hi Noah! Thank you so much for your kind words! We’re thrilled to hear that Anica was able to assist you quickly and make your day a little easier. We truly appreciate you taking the time to share your experience — it means a lot to our team. If you ever need anything in the future, we’re here to help!
Ordered a paid of JW Anderson x Wellipets frog clogs and was happy to find that they were able to secure a discounted price that was $74.00 cheaper than the original price listed on the Editorialist website and $200.00 dollars cheaper than the price listed on the Wellipets website. Pleasantly surprised to find that I was able to save so much on a purchase I was expecting to be quite costly.
By Logan
Response from Editorialist· Nov 19, 2025
Hi Logan! Thank you so much for sharing your experience! We’re thrilled to hear that you were able to secure such a great deal on the JW Anderson x Wellipets frog clogs. Our team always works hard to find the best possible prices for our clients, and we’re glad the savings made your purchase even more enjoyable. We truly appreciate your support and look forward to assisting you again soon!
Phenomenal. I had reservations about purchasing a Max Mara sweater using Editorialist but I already had one and wanted a second one while it was still available. Price was incredible, Editorialist was so communicative and kept me informed every step of the process that they will be my go to source for luxury items. Oh my! A terrific experience!
By Claire
Response from Editorialist· Nov 17, 2025
Hi Claire! Thank you so much for this amazing review! We’re truly happy to hear that your experience exceeded expectations. We understand how important it is to feel confident when purchasing luxury items, and we’re glad our communication helped make the process smooth and reassuring. Look forward to assisting you again anytime!
The product selection is great with competitive pricing. The customer service was excellent- very prompt and responsive to questions; much better communication than other sites.
By Michelle S.
Response from Editorialist· Nov 17, 2025
Hi Michelle! Thank you so much for your kind words! We’re thrilled to hear you enjoyed our product selection and competitive pricing. It’s also wonderful to know our team was able to support you promptly and clearly. We always aim to provide the best experience possible. Look forward to assisting you again anytime!
Effortless, hassle free and good price
By Sheryl M.
Response from Editorialist· Nov 17, 2025
Hi Sheryl! Thank you so much for sharing your experience! We’re really glad to hear everything felt effortless, hassle-free, and at a good price. Your feedback means a lot to us, and we’re happy we could make your shopping experience smooth and simple.
Excellent! Prompt response.
By Mary A.
Response from Editorialist· Nov 12, 2025
Hi Mary Ann! Thank you for taking the time to give us your feedback. We're so happy to know that you find our support excellent with prompt responses. We truly appreciate your kind words and look forward to serving you even better in the future!
