Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
701 reviews
EditorialistSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
701 approved reviews, newest moderated first
Prompt delivery
By Vicki H.
Response from Editorialist· Dec 5, 2025
Hello Vicki! Thank you so much for your feedback! We're delighted to hear that your order arrived promptly. Your satisfaction means a lot to us, and we look forward to assisting you again soon.
I ordered a pepper grinder and one day later, received an email that it was unavailable but that they would continue to source it. The email I received came in at 1:02am. There was a line in their email that I could email them if I wanted to cancel it. I responded at 7:43am that same morning to cancel my order. At the time, I had not received any notifications from the company. I then received an email that a ticket was created for my request. Hours later, I receive another email with "good news" that they were able to source my item. I wrote AGAIN to Editorialist stating I wanted to cancel my order. I didn't receive another email until almost 2 full business days later stating that they couldn't cancel my order because it was already placed. I am not sure how much more quickly I could have responded to avoid this situation. I'm incredibly upset that Editorialist takes their time to respond to me, but tells me essentially that my "order was processed faster than my email came in to them." I still haven't even received a shipping notice from the company! I don't want to pay shipping to receive or return this item that I wanted to cancel, but afraid I got duped by this shady company.
By SW
Response from Editorialist· Dec 5, 2025
Hi! We’re very sorry for the inconvenience you experienced. Due to the holiday rush, our processing and support teams have been handling unusually high volumes, which led to delays in responding. Our system also sends automatic sourcing updates every few hours, and we understand how this may have caused confusion about the item’s availability. We’re actively improving this process to prevent misunderstandings in the future. We’d like to make this right for you. Please contact us at [email protected], and our team will be happy to assist.
I sent a message the day i received my package letting this company know I was sent the wrong item. I got no response so I place a claim to my bank .
By Spres
Response from Editorialist· Dec 5, 2025
Hi Sunita! Hi Sunita — we’re updating our response from 10 days ago to ensure we can assist you properly. We’re very sorry you received the wrong item. We’ve reached out to the email we have on file for your order, as well as the email used here, but haven’t received a reply. We also checked our support inbox and didn’t find any messages from you. Please check your inbox and spam folder for any emails from us — you can simply reply to those messages so we can help resolve this issue. We look forward to hearing from you and assisting with your order as quickly as possible.
shoes were here within 2 days!
By Jaeden S.
Response from Editorialist· Dec 5, 2025
Hi Jaeden! Thank you for your feedback! We’re thrilled to hear your shoes arrived so quickly and that you’re happy with your experience. We look forward to helping you again soon!
They might not have had their systems updated with inventory but they took care of getting the order even covering the extra cost. Much appreciated
By Steve
Response from Editorialist· Dec 11, 2025
Hi Steve! Thank you for your kind words! We’re glad we could get your order to you and cover the extra cost. Your appreciation means a lot, and we’re always happy to go the extra mile for our customers.
Fast delivery and exact product
By Maria M.
Response from Editorialist· Dec 5, 2025
Hi Maria! Thank you for your kind words! We’re delighted your order arrived quickly and exactly as expected. We look forward to serving you again soon!
Easy ordering, great price and fast delivery.
By Jeanine M.
Response from Editorialist· Dec 5, 2025
Hi Jeanine! Thank you for sharing your experience! We’re glad to hear you found ordering easy, enjoyed great pricing, and received your order quickly. We look forward to assisting you again soon!
The Best service
By Lily T.
Response from Editorialist· Dec 5, 2025
Hi Lily! Thank you so much for your kind words! We’re thrilled to hear you had a great experience and appreciate your support.
