Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
701 reviews
EditorialistSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
701 approved reviews, newest moderated first
Excellent shopping experience! Will return anytime ❤️ Fast shipping and excellent communication!
By Marlo M.
Response from Editorialist· May 17, 2026
Hi Marlo, thank you so much for your kind words. We’re thrilled to hear you had an excellent shopping experience with us. We truly appreciate your support and look forward to serving you again soon!
I ordered an Elliat dress that was on back order and ended up not being able to ship in time for my bridal shower. I emailed them on a Saturday and received a response within the hour. They were so kind, cancelled my order with no problem and so appreciative of how easy they made it. I’ve never had to cancel before but I love this store and knowing how great the customer service is now especially I’ll be back. Thank you for being kind and making it easy, planning a wedding is a lot and this was one less headache. 10/10 customer service!
By Kayla S.
Response from Editorialist· May 16, 2026
Hi Kayla, thank you so much for your kind words and understanding. We’re truly sorry the dress wasn’t able to arrive in time for your bridal shower, but we’re so glad we could help make the process a little easier during such a busy and special time. Wishing you all the best with your wedding celebrations, and we look forward to serving you again in the future!
They sent a completely different item than I ordered. I ordered a merino wool sweater and they sent a cheap, synthetic material tunic shirt. Very unhappy with my experience
By Kathryn L.
Response from Editorialist· May 13, 2026
Hi Kathryn, we’re very sorry to hear about your experience and completely understand your frustration with receiving an incorrect item. This is not the level of service we aim to provide. We’ve reached out to you directly to assist further and help resolve this matter as quickly as possible. We truly appreciate the opportunity to make this right.
Fast response and great customer service!
By Sophie I.
Response from Editorialist· May 12, 2026
Hi Sophie, thank you so much for your kind review! We’re very happy to hear that you had a positive experience with our customer service and response time. We truly appreciate your support and hope to assist you again in the future!
As the founder of Apex Standard, a men’s over-40 consulting service focused on helping men find confidence and discipline through systemic health and lifestyle decisions, I had an outstanding experience with Editorialist from start to finish. I was searching for a very hard-to-find Theory Blouson jacket that had become almost impossible to source, and their team was able to locate and procure it quickly and professionally. What really stood out was their communication throughout the entire process. They kept me consistently informed with updates, responded promptly to questions, and made the experience feel personal and seamless. The jacket arrived exactly as described and exceeded expectations. When you’re purchasing a signature piece—especially one that’s difficult to find—trust and communication matter, and Editorialist delivered on both. Highly recommend their service for anyone looking for premium fashion pieces and a concierge-level shopping experience.
By Jose M.
Response from Editorialist· May 11, 2026
Hi Jose, thank you so much for your thoughtful review and kind words. We’re truly honored to have helped you find such a special piece and are delighted to hear that your experience with our team met your expectations. Your support and recommendation mean a lot to us, and we look forward to assisting you again in the future!
My experience with Editorialist was seamless. With Selfridges, not so much. They double-fulfilled my order and as of now are not allowing me to return one of the body gua shas even though I did not open or use it. I informed the maker, which is also writing on my behalf. I havenever experienced such resistance to a return of an item when the duplicate was not my error. The body gua sha, which sells for about $150 converted into US currency, is hardly inexpensive for what it is, and no one needs more than one.
By Wendy L.
Response from Editorialist· May 8, 2026
Hi Wendy! Thank you for your feedback and for sharing your experience. We’re truly glad to hear your experience with Editorialist was smooth, though we’re very sorry to hear about the issues you encountered with the duplicate order and return from the other merchant. Please feel free to reach out to [email protected] should you need any assistance in the future. We hope to see you shop with us again soon!
thanks for help
By customer
Response from Editorialist· May 8, 2026
Hi Anna! Thank you so much for your kind feedback — we really appreciate you taking the time to share it. We’re glad we could assist you with your order, and we’re always here if you need anything in the future. We hope to see you again soon!
Shipped quickly! Price was great!
By Colleen F.
Response from Editorialist· May 8, 2026
Hi Colleen, thank you so much for your kind review! We're thrilled to hear your order arrived quickly and that you were happy with the price. We truly appreciate your support and hope to serve you again soon!
