Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
701 reviews
EditorialistSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
701 approved reviews, newest moderated first
Love this place. Shopping here instead of certain places for now on.
By customer
Response from Editorialist· Sep 6, 2026
Hi Jasmine! Thanks for your feedback! We are delighted to hear that you enjoyed your experience with us. We truly appreciate your business and look forward to serving you in the future.
Perfect size , great product , i just love it
By Miro F.
Response from Editorialist· Sep 4, 2026
Hi Miro! Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with your purchase and that everything worked out beautifully. It means so much to know you’re enjoying your experience with us. We truly appreciate your support and hope to welcome you back again soon!
The service is ok. I ordered something from Levi's (I'm a valued costumer) because I saw that only the Editorialist had my size. "Odd," I thought, but oh well. The product I got is what I expected: 1A quality, but the communication that the Editorialist was not efficient. It took them a while to acknowledge my purchase. Then they said some delivery company would deliver my packet, but in the end it was a different one that I could not track. I received the product, but only days later I get a notification about the arrival. It is a mess. Yet, I did get my package earlier than expected and everything was in perfect order. I am happy with my purchase. Thank you.
By Tatiana C.
Response from Editorialist· Sep 3, 2026
Hi Tatiana! Thank you for sharing your feedback with us. We’re glad to hear that you were happy with the quality of your purchase, and we’re sorry that the communication surrounding your order did not meet your expectations. After reviewing your order, we can confirm that it was processed within the expected timeframe. The tracking notifications you received are system-generated, and we understand how the inconsistencies may have caused confusion. A member of our Customer Support Team has also reached out to you directly to provide further assistance. We truly appreciate you bringing this to our attention and hope we have the opportunity to provide you with a smoother experience in the future.
Editorialist found an even better price and delivered my order quickly and seamlessly, with just the right amount of notifications. Impressive.
By Ronda
Response from Editorialist· Sep 3, 2026
Hi Ronda! Thank you so much for the wonderful review! We’re delighted to hear that you found a great value and that your order arrived smoothly and on time. We’re especially glad our updates kept you informed without overwhelming you. We truly appreciate your trust and hope to welcome you back again soon!
Was skeptical because the sweater hasn't been released in usa by ralph lauren, but it's official and got here in a few days
By James L.
Response from Editorialist· Sep 2, 2026
Hi James! Thank you for sharing your experience with us! We’re so thrilled we could help you find a piece that isn’t yet widely available in the U.S., and that it arrived so quickly. It means a lot to know we were able to provide a smooth and reassuring experience. We hope you’re loving your new sweater, and we look forward to serving you again soon!
Horrible I am trying to return the dress and I can’t get a phone number and I sent an email to get a return label!!!!!
By Patti Boyd G.
Response from Editorialist· Sep 2, 2026
Hi Patti! Thank you for sharing your feedback. We’re sorry to hear about the difficulty you experienced with your return. While we currently don’t offer phone support, we’re always happy to assist through our support channels. After reviewing our records, we were unable to locate an email regarding your return request. We’d love the opportunity to help make this process as smooth as possible. One of our support team members has reached out to you directly and is ready to assist with your return. We hope to get everything resolved for you as quickly as possible!
It was my first time using your site. Very impressed with the fast shipping!
By Amanda H.
Response from Editorialist· Sep 2, 2026
Hi Amanda! Thank you so much for giving us a try! We truly appreciate your kind feedback and are delighted to hear that your first experience was a great one. Your support means a lot to us, and we hope to welcome you back again soon!
I felt like my issue was listened to and the company responded in the appropriate way, which made me want to continue to do business with them in the future. I felt respected heard and seen with my concerns and I am appreciative for that.
By Elisabeth V.
Response from Editorialist· Sep 1, 2026
Hi Elisabeth! Thank you so much for your thoughtful feedback! We’re delighted to know that our team was able to address your concerns with care and provide the support you deserved. Your trust means a great deal to us, and we look forward to welcoming you back again soon!
