Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
I contacted customer service for some help with my shipping address. Carolina was EXTREMELY helpful, kind and responded quickly to help me solve the issue.
By Haven M.
Response from Dossier· Mar 16, 2026
Fast and helpful is our goal, every single time, Haven! So glad we could take care of you, and we can't wait to see you back soon! ✨
Quick and supportive customer service!
By Haylie
Response from Dossier· Mar 16, 2026
Haylie, we really appreciate you saying so! Can't wait to see you back! ❤️
La semana pasada pedí 2 perfumes, 1 de ellos llego defectuoso, me contacte con servicio al cliente para comentar lo sucedido y fueron tan amables que me ofrecieron Reembolso o reposición, y me reemplazaron el perfume dañado. Llegó el día de hoy, estoy sumamente agradecida. 10/10 la amabilidad con la que me trataron. Sin duda seguiré comprando muchas veces más.
By Luz N Hernández J.
Response from Dossier· Mar 16, 2026
¡Luz, esto nos llena de alegría! Que todo haya llegado perfecto y que te hayas sentido bien atendida es exactamente lo que buscamos. Seguimos aquí para lo que necesites. 🌸
I’ve purchased upwards of 30 fragrances from dossier and have never been let down. I’ve received one fragrance that leaked and they immediately replaced it. It made an error in an order and they gave me a solution that was easier for me instead of them. They’ve truly shown up for me as a consumer every time I’ve needed them.
By Laura G.
Response from Dossier· Mar 13, 2026
We love seeing longtime fragrance explorers in the community. Thank you for trusting us again and again, Laura! Our team is always ready to help, and we want to make sure you enjoy every magical spritz.
Es mi tercera vez ordenando en la tienda, y mi experiencia ha sido estupenda, las dos primeras veces no hubo ningún inconveniente, esta última una botella me llegó un poco chorreada, pedí que se podría hacer y me ofrecieron un reembolso sobre mi pedido lo acepté y quedé muy contento m.
By Joel Alberto Cervantes C.
Response from Dossier· Mar 13, 2026
Joel, siempre es un gusto verte de vuelta. Nos alegra que hayamos podido resolver la situación de la última botella y que tu experiencia siga siendo excelente. Gracias por confiar en nosotros por tercera vez.
La calidad de los productos es excelente y su personal me estuvo dando el seguimiento en todo momento, fueron muy amables y profesionales; si esperas un trato digno como consumidor dossier es la mejor opción, no los cambiaría por nada
By RMR
Response from Dossier· Mar 13, 2026
¡Es un gusto leer tu reseña, RMR! Nos alegra que el trato y los productos hayan estado a la altura de tus expectativas; tu confianza significa mucho para nosotros.
Great fragrances, and great customer service.
By Jill M.
Response from Dossier· Mar 12, 2026
That's the combo we aim for, Jill! See you on your next fave.
I first ordered Dossier products in November and I loved the quality therefore I decided to keep my subscription and buy from them as my priority perfume retail. On my recent order I forgot to use my coupon code and when I contacted them, they took care of the issue and refunded the discount amount to my account. They are so friendly, responsive and their product has great qualoty. I recommend this company to any perfume lover and anyone who wants to smell good and expensive on a budget. Thank you Dossier!
By Elham F.
Response from Dossier· Mar 11, 2026
Elham, the fact that you made us your go-to says everything! We never want anything to get in the way of a good experience and we're so glad it all worked out. See you on the next haul, fam!
