Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Excellent customer service is what I received! I made an order without thinking and when I asked for assistance, it was incredible turnaround time! They are impressive!
By Kramer
Response from Dossier· Mar 11, 2026
Appreciate you saying so, Kramer! Our team is always ready to go. You just sit back and enjoy your new scents!
Customer service could not have been better!! Would highly recommend based purely off my interactions with their team. So grateful for their care and efficiency!
By Sophie D.
Response from Dossier· Mar 10, 2026
Oh, Sophie you're too kind! We're passing this straight to the team. See you soon!
Great customer service
By Adriana F.
Response from Dossier· Mar 10, 2026
Always! See you soon, Adriana.
Excelente la atención y respuesta ante una situación a resolver
By Estela F.
Response from Dossier· Mar 10, 2026
Siempre aquí para lo que necesites. ¡Estela, este mensaje nos llena de energía! Hasta la próxima.
Quick to respond and very courteous.
By MB
Response from Dossier· Mar 10, 2026
That's what we're here for, MB! We'll never keep you waiting!
Fast, personable responses with reasonable solutions that will keep me coming back to Dossier to buy more! The fragrance quality is of the utmost quality. A MUST try dupe for ANY of your favourite scents.
By customer N.
Response from Dossier· Mar 9, 2026
A MUST try, she said! We couldn't agree more. Welcome to the Dossier family, and see you next time!
Son muy amables, pero no ponen atención a lo que hacen, pedi la cancelación de una orden y especifique el número de orden desde el principio, y me cancelaron un pedido incorrecto. Ahora no me llegará ninguno y tengo que esperar a que le banco me reembolse el dinero
By Fernanda C.
Response from Dossier· Mar 9, 2026
¡Ups, hasta a nosotros se nos cruzan los cables a veces! Fernanda, lo sentimos mucho y esperamos que tu banco te devuelva el dinero rapidísimo. Revisa tu correo, te enviamos algo para que tu próxima compra sea aún más fácil!
Excelent customer service. They have been pretty responsive
By Luis V.
Response from Dossier· Mar 9, 2026
Thanks, Luis! We'll always show up for you.
