Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
I contacted customer service about a delay in my order. Not only was the rep honest about what had happened? They offered immediate options for what worked best for me, processed my best option and got the entire issue handed in less that 5 minutes. Best customer service experience!!!!
By Angela W.
Response from Dossier· Mar 9, 2026
Wow, Angela, we're passing this along to the team right now! This is exactly the experience we want for everyone. See you on the next order!
I have not received product yet, however I did use a sample of my sister's and it was amazing. To the point I had to get some for myself! I had an issue with inputting the wrong shipping address. It literally was updated in less than 5 minutes after placing the order. Impeccable service thus far!
By Tash D.
Response from Dossier· Mar 6, 2026
Tash, your sister's sample did its job and now you're one of us. Five minute fix? That's our team on their game. Welcome to the fam!
En serio me encantan los perfumes de Dosier, son perfumes de alta calidad con un precio justo para la calidad del producto. los perfumes son duraderos y los olores y combinaciones de Notas son maravillosas. relamente estoy estoy deliz con la calidad y marca... algo que me gustaria es que vedan como "sets de perfumes pequeños para porobas o para llevar a viajes " pero bueno... un saludo a todos ah casi me olvido, La atencion al cliaente es de maravilla, super rapida y efeciente ... muchas gracis Dossier y a todos los trabajadores.
By Anyoline U.
Response from Dossier· Mar 5, 2026
¡Nos encanta leer esto, Anyoline! Calidad, precio justo y atención rápida es justo lo que buscamos. Y toma nota, lo de los sets de viaje es una idea excelente. ¡Un abrazo!
I have ordered numerous times from Dossier and the experience and smell has always been great for the value. If there is ever any problems, the Dossier team will work to make it right. They are the best!
By Jayclyn W.
Response from Dossier· Mar 5, 2026
Thank you so much Jayclyn! Your words mean everything to us. We're so happy you've had a great experience every time and we'll always be here to help. See you on your next order!
This company always handles things impressively fast. Their WhatsApp team has handled any and all questions I have within moments!! Love Dossier!
By Payton L.
Response from Dossier· Mar 4, 2026
That's the Dossier magic! We appreciate you saying so more than you know. Welcome to the family, Payton!
While my order shipped out almost instantly, and according to the UniUni delivery it arrived at my apartment only a couple of days after, I never received my order. According to the delivery confirmation, they delivered it to my apartment’s secure mailroom, took a pic, and when I went to fetch it, it was nowhere to be found. I immediately emailed Dossier who told me to wait 5 days for it to magically reappear. Also, on that same day I emailed my apartment management who was able to verify by looking through camera footage it was taken by an unknown person. They suggested I report it to the local police department, which I did, and once the 5 days were up I emailed Dossier to provide them with the police report number and that the package still hadn’t magically appeared. Dossier then replied giving me a whole new set of directions, saying I needed to submit a complaint to the shipper, UniUni. That company promised a response within 24 hours, but I still haven’t heard a peep. Dossier keeps moving the goal posts and all I want is either a replacement or a refund. I’m glad I opted to not continue with their “membership.” This company seemed too good to be true. Sure, the perfumes and colognes cost less, but do they really once you pay their membership fee? Buyer, beware!
By Josh
Response from Dossier· Mar 3, 2026
We understand waiting isn't the most pleasant. And package theft is incredibly frustrating, but we don't leave anyone hanging. We have procedures to make sure everything is handled smoothly, and we're here to solve this for you, Josh! Get back to us with the last step, and we'll take care of the rest!
Love the responsiveness of the custom service reps. Always happy to help and very kind! Also love the scents so much!
By Miguel V.
Response from Dossier· Mar 3, 2026
Miguel, hearing this, just made our day! Great service and great scents is exactly what we're going for. Thanks for sharing the love!
Their customer service and response time is great. All of the inconveniences I ran into were easily sorted by the support team and I couldn’t be happier.
By Anthony R.
Response from Dossier· Mar 3, 2026
We really appreciate you saying so, Anthony! Our colleagues from the support team are ready whenever you need them. Enjoy your new scents!
