Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
My address autofilled to my old residence instead of my new one. I emailed the help team right away and they were able to get my shipping address changed before my package was shipped. Thankful for the speedy response times!
By Dezirae
Response from Dossier· Mar 24, 2026
So glad we could jump on that quickly for you! We always make it right, Dezirae. Enjoy your new fragrances! ❤️
Recieved a perfume bottle that had a defect, the spray mechanism detached and it was no longer useable. I contact support and within two days recieved a brand new replacement.
By Breann H.
Response from Dossier· Mar 24, 2026
No one gets left hanging, Breann! We show up every single time, and we can't wait to keep delivering for you. ✨
The customer service helped me with my issue in no time!Very fast very effective! And not to mention…i love their products too! I stopped spending 100$ and most of the times over that price after i tried Dossier for the first time! I love Dossier !
By Anonymous
Response from Dossier· Mar 24, 2026
This is exactly why we do what we do! Welcome to the Dossier family! We'll always be here for you.
So, this order was a TikTok Live giveaway back in January. I never received it and contacted both Dossier and TikTok. There was a lot of back and forth about who's responsibility it was to replace the item. Dossier ultimately stepped up and I got my prize.
By Jeanie B.
Response from Dossier· Mar 24, 2026
We always step up for our customers, and we weren't going to let that one slip through the cracks, Jeanie! So glad your prize finally made it to you. Enjoy every spritz! ❤️
Great customer service! I placed an order and failed to update shipping information. I contacted them within minutes of placing the order and they were very quick to respond and resolve the issue, even on a weekend!
By Amy W.
Response from Dossier· Mar 23, 2026
Thank you so much for saying so, Amy! Our team is always ready to help with quick fixes. Hope you love the scents headed your way!
I had a faulty spray nozzle and sent an email to their Customer Service Team someone responded the same day and offered two different resolutions to fix the issue with my spray nozzle and it was very appreciated. I am overjoyed with the resolution and will be continuing to support this company as I love their product and now their customer service too!
By J M.
Response from Dossier· Mar 23, 2026
Appreciate it, J! You saying so really brightens our day. Nothing beats a quick fix and a smooth resolution. Enjoy every amazing scent!
I made my order to the wrong address and Adrian was very quick in helping me switch the shipping to the correct address. 10/10!
By That one G.
Response from Dossier· Mar 20, 2026
We always make sure every order finds its way! Can't wait to see you back soon.
they always help whenever i have a problem or question. The scents are affordable and to die for!
By gianna M.
Response from Dossier· Mar 20, 2026
Always here and always ready for you, Gianna! So glad the scents have you hooked. See you on the next one! 🌸
