Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
It was a mistake on their end and it was few back and forth in emails but they understood and fixed it the situation and I’m happy about it. #happycustomer
By Monique D.
Response from Dossier· Mar 31, 2026
Monique, we're glad it all worked out and that you're happy! That matters more to us than anything. Welcome to the Dossier family!
Great experience !
By Hillary A.
Response from Dossier· Mar 31, 2026
So glad to hear it, Hillary! We look forward to making the next one just as good.
Love their products, better than some of my more expensive scents. Just placed an order and input my address wrong. I emailed the Dossier team and they updated to my correct address less than 5 minutes later. Amazing product and amazing customer service!
By Elijah S.
Response from Dossier· Mar 30, 2026
Elijah, you just described the dream! Our team is always ready to assist, and we're so glad the scents are beating out any others. Welcome to the Dossier family!
Not only the scents are great, but the customer service is also exceptional!
By Goran K.
Response from Dossier· Mar 30, 2026
That's the whole package right there. We really appreciate you saying this, Goran! Great scents and a team that's always got your back.
I was stressed out because I forgot to change my shipping address but Robert reached back out to me fairly quickly and handled the change quickly as well. Thank you so much! I love these products so I would’ve been so sad to have to cancel
By Alex
Response from Dossier· Mar 30, 2026
That address panic hits different. Glad we caught it fast so your order lands where it should. Enjoy your scents, Alex!
I am so impressed by Dossier’s product quality and exceptional service. Dossier’s support team was extremely helpful and helped to resolve an ordering mistake I had made. Definitely my go to fragrance company.
By Aly
Response from Dossier· Mar 30, 2026
Thanks for sharing! Aly, we're glad you're loving the scents and everything else. That's the kind of experience we want for you every time!
The team was extremely helpful and quickly resolved my issue.
By JN
Response from Dossier· Mar 27, 2026
So glad to hear you share it, Julia! That's genuinely what we aim for every time. See you on your next order!
I made a mistake with the name of the fragrance I ordered and realised that I already had another version (d'uh) but I contacted customer service and my mistake was quickly rectified. I will definitely order again and recommend them to family and friends.
By Alan H.
Response from Dossier· Mar 27, 2026
So glad we could jump on that quickly and get you sorted. The fact that you're coming back and bringing people with you genuinely means the world to us. Welcome to the fam, Alan!
