Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Excellent customer service, heard back nearly immediately and my concern my package wouldn’t arrive in time was resolved within hours.
By Caroline
Response from Dossier· Apr 2, 2026
We would never leave you wondering, Caroline! So glad everything came together exactly as it should. Cannot wait to have you back for the next one!
Todo huele delicioso
By kiara M.
Response from Dossier· Apr 1, 2026
¡Eso es exactamente lo que buscamos Kiara! Te esperamos en el próximo. 🌸
This is the best company you could ever order perfume from. Their perfumes smell amazing and their spot onto the originals. Their customer service is also amazing so kind and so patient !
By Loca P.
Response from Dossier· Apr 1, 2026
Wow, we'll take that, Loca! We put so much love into every scent and every interaction and knowing it comes through means everything to us. Enjoy every amazing spritz! ❤️
I placed an order with Dossier, I received the wrong product. Contacted them, and the Ambery Jasmine I wanted and ordered is on it's way to me right now. I did all the inquiry thru email, it was quick and easy and Dossier just wanted to make me happy. I am very happy and can't wait to try Ambery Jasmine. Dossier scents are wonderful, don't hesitate, give it a try, you won't be disappointed. Customer service A+
By Georgie P.
Response from Dossier· Apr 1, 2026
Georgie, we cannot wait for you to try Ambery Jasmine! Making things right quickly and easily is exactly what we do, and knowing you felt that means a great deal to us. Thank you for the kind words, and see you on the next one!
Overall great experience, their products are always great and their customer service is also very helpful. 10/10, would recommend them to anyone who wants to smell amazing without breaking your bank account!
By MR
Response from Dossier· Apr 1, 2026
Smelling amazing without the luxury price tag is exactly the world we set out to build! Thank you for sharing and welcome to the Dossier family, MR!
Discovered Dossier when I was looking for a dupe for a very expensive TF scent I love. Found an exact match in the Floral Jasmine. It smells incredible and has lasting power! On a customer service note - I had a FANTASTIC experience. I also purchased 2 additional scents. One I loved and the other smelled off to me. I had some difficulty initiating a return so I sent a quick mesg through the customer service portal. Got an IMMEDIATE response and then a resolution with 24 hours. They have a customer for life. Excellent product with customer service to match! Couldn't ask for better!
By KatieOcanada
Response from Dossier· Apr 1, 2026
What a joy to read, Katie! We put real heart into what we do, and knowing it landed for you on every level is something we are truly proud of. We are lucky to have you, and we cannot wait to see what you discover next! ✨
I'd give this zero stars if I could. I am absolutely disgusted with this company. No integrity at all. I purchased perfume for my wife for valentine's day, which I paid for. Then they charged me an additional $39.90 to my credit card for absolutely nothing at all. I want a refund. Please never trust this company their dishonesty and underhanded business practice is breathtakingly bad.
By Chad W.
Response from Dossier· Mar 31, 2026
Oh, no, Chad! That's not the experience we want anyone to have. Reach out to us directly, and we'll look into that charge and get your refund sorted in no time!
The products were received in good condition, however, I'm not happy with the quality of the ones I received today. I bought their perfume a couple of times from a different platform and did not have issues with it. Today, the bottles I received smells really off, like a very old bottle of perfume that smells metallic. Would not be purchasing again because eventhough it's cheaper than the actual ones, your perfume were not cheap.So disappointed.
By Dee
Response from Dossier· Mar 31, 2026
Dee, we're sorry to hear something didn't work out as expected. Noses pick up things differently sometimes. Hit us up in private with more info, our support team is eager to help you!
