Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Muy buena atención al cliente. Es la tercera vez que compro con ellos y esta ocasión tuve problemas al recibir mi paquete pero se mantuvieron al pendiente de la situación y resolvieron rápido 👌
By Sonia V.
Response from Dossier· Apr 6, 2026
Sonia, qué bien que nuestro equipo estuvo al pendiente hasta resolverlo. Tres compras y contando, eso nos encanta. Gracias por confiar en nosotros. 👌
i always love buying fragrances, but buying from dossier was one of my favorites. i found their Musky Green Tea fragrance from a very good friend and i was instantly hooked. at first when i purchased i made a small mistake when writing my address so i emailed the team. they responded instantly and fixed my mistake for me immediately! such amazing people and amazing product. thank you again dossier for making me smell amazing and feel confident 🤍
By Gabriella
Response from Dossier· Apr 6, 2026
Nothing better than finding a scent that makes you feel that good, Gabriella! The address thing was an easy fix. We always got you!
I made a mistake with the address and the staff helped to fix it really quickly! Thank you
By Karla Michelle R.
Response from Dossier· Apr 6, 2026
Easy fix on the address, Karla. Hope you love what's headed your way.
Great smelling and very similar to original
By Patty P.
Response from Dossier· Apr 6, 2026
That's what we like to hear. Glad you're enjoying it so much, Patty!
COMPLETELY happy
By Pamela T.
Response from Dossier· Apr 3, 2026
That's perfect, Pamela! Enjoy every amazing moment!
I had a question about an order that seemed to be delayed in being shipped, and customer service was amazing in keeping me informed as to the status and when I could expect my order. They were very helpful and it seemed like they cared about transparency and satisfaction in handling the situation, and overall it was a great experience in addition to being a great product.
By Brittany R.
Response from Dossier· Apr 3, 2026
We appreciate you saying so, Brittany! Sometimes delays happen, but our team always makes sure you aren't left in the dark. Loved to hear that you're happy with the scent!
The refund process and return is not working on their site. And they cannot do it when asked via email. Due to some incidents with the generator. Got an email that I will get a refund and I can keep the items. The after sale support is outstanding!
By radj R.
Response from Dossier· Apr 3, 2026
We apologize for the inconvenience and know it is already fixed. Radj, you can rest assured we never leave you hanging!
I have nothing but good things to say about Dossier. All the scents that I've purchased from them have all been amazing. The customer service is on point, and I'd definitely recommend putting an order in with them. The great part about them that I liked is that they also have store fronts you can visit to sample these scents. The staff in these stores are well knowledgeable about the product and very attentive.
By Han S.
Response from Dossier· Apr 2, 2026
What wonderful feedback to read, Han! We put so much care into every detail from the scents to the people behind them and we are so proud that comes through. See you on the next one! ❤️
