Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
They have really good customer service 👏 👌 and they products are talking for they self. Keep going guys. Me i don't have big money to afford expensive perfume so i got absolutely same thing for few dollars 💵. My smells is not different than oders who buy for thousands 🙃 😅 🙂
By Dina Dure D.
I love Dossier! Not only are their products great, their team is also very helpful and kind. They reached out to me fast with my question and helped me solve whatever I needed!
By Joyce S.
Great costumer service.
By Lauren M.
My experience with dossier was great, a majority of the products gave the desired heavenly aroma that they promised and their customer service was great.
By Michail M.
I put in the wrong address and contacted them about changing it a mere hour after the order was placed and I did not get a response. I contacted them a couple times until I got a response telling me I couldn't change the address. ALSO! It appears the AUTOMATICALLY charged me for dossier+, which I had no interest at all in getting. They haven't responded and charged me without my permission. so far this company has trashed roughly 60 of my dollars. DO NOT SHOP HERE IF YOU DONT WANT TO BE ROBBED
By Omar O.
Great products and customer service.
By amanda R.
Wonderful customer service!! Everyone is so kind and patient
By beomgyu P.
I am a repeat customer and happy with their products and they have GREAT customer service. I recently made a blind purchase and unfortunately, was not a fan of the scent and experienced my first return with them. They were more than helpful and fair with the return process. IMPORTANT: read the return policy carefully for a proper return.
By tara C.
