DossierReviews of dossier.co

I was so excited to order my first perfume with Dossier, but it unfortunately was never delivered to my address the first time around. I followed up with the client service team and they immediately took action to ameliorate the issue, diligently looking into it with internal teams as well as sending me a replacement perfume free of charge. In particular, Mark was extremely helpful with working to resolve the issue. I am really looking forward to finally trying my Dossier fragrance thanks to an excellent customer service experience!

Just love them so much!! I’m fragrances addicted so with Dossier I can satisfy myself and buy much more different scents. I’ve been their member for months. And Customer support btw is literally replying within minutes, very helpful

Love love LOVE!! Every scent I tried has been amazing and the customer service is top notch. I had a billing problem and the team not only fixed it but so fast. I use these scents myself and also give as gifts. I would recommend Dossier to everyone.

I recently ordered a perfume and had a mix up with my address. I emailed their support team and within minutes they had responded and fixed the issues. One of the best customer service interactions I’ve ever had.

Had a lost package, and was sent out a new one asap. Adrian made me feel like one of their buddies that they truly cared about. 10/10

Perfumes are amazing and the customer service is awesome. Robert took care of my need once I asked for help in a quick and professional manner. Thank you!

I have been a Dossier Customer for many months. I love their fragrances and ingredient transparency. I encountered problems placing my recent order. I reached out to their customer care team. Within hours I had a response and solution. This customer care service, specifically Mike and Ion, exceeded my expectations in every way! Thank you Dossier, Mike, and Ion for your assistance and stellar service!!! You all are the BEST! My order was shipped within a few hours of resolving the issue! More Kudos!!! Many thanks! Gabrielle

I didn't know I selected their + membership and when I saw I got charged, I chatted with customer support and they immediately refunded with no questions. I LOVE my perfume I have now and will continue to purchase from them often. Thank you for the great customer service!