Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Andrew was great! He helped me with everything I needed. <3
By Veronica P.
Response from Dossier· Jun 14, 2024
That's fantastic to hear, Veronica! We're glad we could assist you with everything you needed. If you ever have more questions or need further assistance, don't hesitate to reach out.
This is my second order with Dossier as I loved the set of scents I bought the first time! Although my order was stolen, Dossier customer service was truly wonderful! I thankfully had the protection plan which covers theft so I’m able to receive the perfumes at not extra cost. They responded promptly and assisted me with any questions or concerns I had. My favorites are Fruity Almond, Floral Lavender, Ambery Vanilla and waiting to try Fruity Brown Sugar and Citrus Green Apple. I recommend Dossier frequently and will be ordering again in the future!
By Ciara
Response from Dossier· May 2, 2024
Woohoo for the fragrance favorites and the love for our scents, Ciara! We're thrilled to hear that you're part of the Dossier fan club and that our customer service came through like a superhero in a scent crisis! Can't wait to delight your senses with more aromatic adventures in the future!
I used the fruity honey fragrance. I loved it! it lasted so long, and i got several compliments while wearing it! -kaylee
By Kaylee O.
Response from Dossier· May 7, 2024
That's fantastic to hear, Kaylee! Sounds like you found a winner, and we're thrilled it lasted so long on you. And getting compliments while wearing it? That's the cherry on top!
I have been shopping with this company for a while. Always loved the product. Recently had my first issue with an order and the team was quick to respond and very quick to fix the issue that was my fault in the first place! Great company!
By Luke B.
Response from Dossier· May 7, 2024
You're part of the Dossier fam, and we're so grateful for your support, Luke! We're all about keeping our scent squad happy, even when hiccups happen. Thanks for giving us the chance to make things right – here's to many more fragrance-filled adventures together!
Al finalizar mi pedido me percaté de que mi domicilio estaba incompleto, me puse muy triste porque no sabía cómo solucionarlo, encontré un correo electrónico de contacto y envié mensaje y oh mi sorpresa me contestaron rápido y les hice saber mi situación, rápido me pidieron mis datos para actualizar y ahora estoy tranquila y feliz. Gracias Dossier!
By Sonia R.
Response from Dossier· Jun 14, 2024
¡Qué bueno poder resolverlo rápidamente! ¿Problemas con la dirección? ¡No hay problema! Estamos aquí para solucionar todo rápidamente y asegurarnos de que todo termine felizmente. ¡Sonia, gracias por elegir Dossier, siempre estamos para ayudarte!
I love their perfumes! They are long lasting and smell great. I have had a good experience with customer service as well! They got back to me quickly and solved my problem.
By Elyse S.
Response from Dossier· May 7, 2024
We're feeling the love, Elyse! Thanks a ton for your kind words and for giving our customer service team a shoutout. Accidents happen, but we're always here to lend a helping hand!
5 stars first time buying Dossier I got Woody Sage and it smells amazing and the fragrance last so long and it’s perfect pricing not overpriced like other colognes. I’m impressed!
By Diego
Response from Dossier· May 7, 2024
Welcome to the Dossier family, Diego! Woody Sage is definitely a winner! And hey, who needs overpriced colognes when you've got amazing scents at perfect prices, right? Here's to many more scent-sational experiences ahead!
Andrew was an amazing customer service provider! He helped with all my questions and was very kind!
By Yoselyn A.
Response from Dossier· Jun 14, 2024
Hey there, Yoselyn! We're thrilled to hear you had an awesome experience with our customer service team! We're here to answer all your questions and spread the Dossier love. Thanks a ton for the shout-out!
