DossierReviews of dossier.co

New York

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The Fair Hearing score

4.6/ 5

Excellent

2,799 reviews

Dossier4.6Excellent

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Dossier

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.

Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.

Also known as: dossier.co
Website: dossier.co
Category: Cosmetics & Makeup
Location: New York
Listed on The Fair Hearing: 2026

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Dossier reviews

2,799 approved reviews, newest moderated first

May 14, 2024
Excellent Customer Service
There was a mis-communication with the postal service, and my order ended up getting returned to Dossier. Andrew was able to help me get the issue sorted out in just a few minutes! I have been ordering from Dossier for years, and will continue to do so/tell friends about the site!
By melinda
Response from Dossier· May 22, 2024
Oops, Melinda; postal mix-ups can be such a hassle! But we're glad we could sort it out for you in no time. Thanks for sticking with Dossier and spreading the word. Happy spritzing!
May 13, 2024
Great Fragances low cost
Great Fragances low cost, easy to get.
By RAFAEL B.
Response from Dossier· Jun 14, 2024
Whoa, Rafael! We’re all about bringing you amazing fragrances, without breaking the bank and we're thrilled to hear you're loving them. Thanks for being a part of the Dossier family!
May 13, 2024
Customer Service 100!!
Customer Service is speedy at responding to any questions through email. I have not used the customer service phone number so I can't comment on that, but email is much easier for me anyway.
By KayRay
Response from Dossier· May 29, 2024
Hey KayRay! We're delighted to hear you had a great experience with our email support. While we don't offer phone service, you can easily reach us via email, DM on Instagram, message us on Facebook, and even WhatsApp. We're here to help through whichever method is most convenient for you!
May 12, 2024
The company's payment portal and…
The company's payment portal and rewards was exceptional. It was a quick and easy process. I noticed I made a mistake on the address so I sent an email to support. They got back to me within 5 minutes. Amazing customer service. Can't wait to use their product. Thanks!
By EK
Response from Dossier· May 14, 2024
Hey there! It's fantastic to know that our customer support team was able to respond promptly to your email and assist you with the address mistake. We can't wait for you to receive and enjoy our products! Here's to a delightful experience ahead!
May 11, 2024
Love my perfume from Dossier
I saw an advert for this company, decided to purchase from them, received my items a few days later and was impressed. I love love all the scents I purchased. Ive purchased from them twice now and Will definitely be purchasing again .
By Audrey
Response from Dossier· May 14, 2024
Hey Audrey! We're over the moon to hear that our advertisement caught your eye and led you to discover our scents! Here's to many more delightful scent discoveries with us!
May 10, 2024
The cologne I order was the best smell…
The cologne I order was the best smell I have every smelled and it last a while on himI dont know if its his body chemistry but I love it and will order again from you guys thanks Dossier
By Tamarra
Response from Dossier· May 29, 2024
That's fantastic to hear, Tamarra! Thanks for the love and for choosing Dossier. Looking forward to you discovering even more delightful fragrances with us!
May 10, 2024
I love the company
I love the company! Love the products! My package was originally supposed to be sent back and immediately they ordered me a replacement order. The next day my original order still came and i let the company know cause i didn’t want them to think i was lying or anything and they told me to keep the replacement order as a gift. It was soooo sweet and so kind im very happy
By Chaunny J.
Response from Dossier· May 14, 2024
Hey Chaunny! While it was a bit of a mix-up with your order, we're delighted that we could turn it into a positive experience for you. If you ever need anything else, just let us know. Your happiness means the world to us, and we're always here to make things right.
May 9, 2024
Wrong item ordered
I accidentally ordered the wrong item, but the support team answered me and updated the order very quickly and seamlessly. Thank you Alexandru!
By Phillip P.
Response from Dossier· Jun 14, 2024
Hey there, Phillip! It makes us happy to know that our support team was able to help you out so quickly! No matter what, we will do our best to meet your needs. Cheers to many more amazing fragrances in the future!

DossierReviews of dossier.co

Rating distribution

What customers rate

About Dossier

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DossierReviews of dossier.co

Rating distribution

What customers rate

Dossier reviews

Excellent Customer Service

Great Fragances low cost

Customer Service 100!!

The company's payment portal and…

Love my perfume from Dossier

The cologne I order was the best smell…

I love the company

Wrong item ordered

About Dossier

More in Cosmetics & Makeup

potency710.com

Procell Therapies

Greenbiomedspa

Littlestuff4u Minerals

Dossier reviews

Excellent Customer Service

Great Fragances low cost

Customer Service 100!!

The company's payment portal and…

Love my perfume from Dossier

The cologne I order was the best smell…

I love the company

Wrong item ordered