DossierReviews of dossier.co

New York

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The Fair Hearing score

4.6/ 5

Excellent

2,799 reviews

Dossier4.6Excellent

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Dossier

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.

Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.

Also known as: dossier.co
Website: dossier.co
Category: Cosmetics & Makeup
Location: New York
Listed on The Fair Hearing: 2026

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Dossier reviews

2,799 approved reviews, newest moderated first

May 7, 2024
Good company & customer service
I have placed two orders with Dossier so far (one I am still waiting to receive), but so far I have had good experiences with the company. Their customer service has been very responsive and helpful the few times I have used them (both email and chat). I think they have good quality products at good prices as well!
By Elle M.
Response from Dossier· May 14, 2024
Hey Elle! We're thrilled to have you on board the Dossier train! Thanks a ton for your kind words about our customer service - we're all about being there for our fragrance fam! Here's to many more delightful fragrance adventures together!
May 7, 2024
Fast and Efficient
The person I spoke with was fast and efficient. All my problems were solved with no hassle!
By Laila W.
Response from Dossier· Jun 14, 2024
Hey Laila! It's great to hear that our team resolved everything for you quickly! Thank you for the mention, and here's to achieving even faster resolutions with Dossier!
May 7, 2024
Extremely efficient and helpful ❤️
I hadn’t used my subscription for months and had no idea I was paying for it, not anybody’s fault but mine for not paying attention. Rep was very very understanding and helped me get a refund ASAP after offering other good options that she thought I might like. Thank you for your help.
By Ana Leonor Argueta G.
Response from Dossier· May 14, 2024
We're all guilty of letting a subscription or two fly under the radar, Ana! But hey, no sweat! Our team is here to ensure everything is sorted out smoothly for you. Thanks a bunch for giving us the chance to make things right!
May 3, 2024
Today I made a purchase and I had a…
Today I made a purchase and I had a tremendous scare when I realized that when I created my Google profile account, my old address appeared and when I completed the purchase they would send it there. I immediately contacted customer service and Mike kindly and diligently resolved the issue. How much I thanked him! Now to wait for my first order so I can enjoy it. Thanks again Mike!
By Marisol P.
Response from Dossier· May 6, 2024
Phew, talk about a close call, Marisol! We're thrilled to hear everything got sorted out smoothly, and now it's time to sit back, relax, and eagerly await that first order arrival! Thanks a million for giving us the chance to make your day brighter!
May 3, 2024
thanks to Alexandru for quick reaponse.
thanks to Alexandru for quick reaponse.
By Sonia S.
Response from Dossier· Jun 14, 2024
Glad we could help, Sonia! Speedy responses are our jam. If you ever need anything else, we're here for you. Thanks for choosing Dossier!
May 2, 2024
This company is fantastic
This company is fantastic, not only do their scents smell amazing, they are cruelty free and clean. Their customer support is also incredibly helpful. If a perfume doesn’t work for you, the care team makes the return/exchange process easy, and the return doesn’t go to waste, it gets donated to a charity. I highly recommend Dossier.
By June V.
Response from Dossier· May 6, 2024
Hey there, June! We believe in spreading good vibes, which is why we've got your back with hassle-free returns and a little extra love with donations to charity. Can't thank you enough for recommending Dossier – you're the real MVP!
May 2, 2024
Superb customer service
Superb customer service! Thank you dossier for an amazing experience!
By Jami
Response from Dossier· Jun 14, 2024
Hey Jami! We're thrilled you had an amazing experience with us. Thanks for your kind words—we're here to make your fragrance journey superb!
May 1, 2024
Mishap Handled without STRESS
I had sent back an item for an exchange and never received it, but that was my fault bc I didn't add the increase in cost bc I assumed it would be deducted from my Dossier+ account... I was wrong but Ion was courteous and worked wonders! I have been a fan of the perfume since '22 and now I am a fan of their customer service.
By Edith M.
Response from Dossier· May 6, 2024
Hey there, Edith! Kudos to Ion for working wonders and turning that mishap into a stress-free experience! We're thrilled to hear you're now a fan of both our perfume and our top-notch customer service! Thanks a ton for sticking with us – here's to many more scent-sational experiences together!

DossierReviews of dossier.co

Rating distribution

What customers rate

About Dossier

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DossierReviews of dossier.co

Rating distribution

What customers rate

Dossier reviews

Good company & customer service

Fast and Efficient

Extremely efficient and helpful ❤️

Today I made a purchase and I had a…

thanks to Alexandru for quick reaponse.

This company is fantastic

Superb customer service

Mishap Handled without STRESS

About Dossier

More in Cosmetics & Makeup

potency710.com

Procell Therapies

Greenbiomedspa

Littlestuff4u Minerals

Dossier reviews

Good company & customer service

Fast and Efficient

Extremely efficient and helpful ❤️

Today I made a purchase and I had a…

thanks to Alexandru for quick reaponse.

This company is fantastic

Superb customer service

Mishap Handled without STRESS