Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
I had an issue logging in and was able to get it resolved on the what’s app chat customer service team.
By Gee F.
Response from Dossier· Sep 4, 2024
Login issues? Not on our watch, Gee! We’re here to make sure you’re smooth sailing. Need anything else? We’ve got you covered!
I had an issue with my shipping fee being charged even though if you order 3 or more items free shipping is included. I reached out through WhatsApp and received assistance immediately! They took care of the shipping right away and made sure my order was correct and updated. Great customer service!
By Kenny
Response from Dossier· Aug 23, 2024
Hey Kenny! We’re so happy we could swoop in and fix that shipping fee mix-up for you! Thanks for giving us a shoutout—our mission is to keep your experience smooth sailing from start to finish!
Ordered the Ambery Saffron. When it arrived it smelt like alcohol for 2min then nothing. Thought well at least they do refunds if your not happy. Well finding the refunds on the UK site is interesting, almost like they dont really want you to ask for one. Finally click on link and its down. Send email and get a reply that they cant do return labels right now. Same reason they gave another reviewer at the start of this month. So not in a rush it seems to provide decent customer service. I point this out and get a dont worry mate I totally have your back. We will sort it out. That was the 19th now the end of the 22nd and nothing. Would highly unrecommend and have told everyone who will listen to not shop with them in the UK.
By Barney S.
Response from Dossier· Aug 23, 2024
Hey there, Barney! We totally get how frustrating this must be, and we're so sorry for the hassle! Please reach out to us again so we can get everything sorted and turn this around. We’ve got your back, and we want to make this right for you!
Reached out to their customer service because I didn’t receive my order. The response was very quick and they immediately re-sent my replacement. Still waiting for it though but i’m so glad that their customer service was so helpful and made the process of refund/replacement hassle free. I smelled their product from a friend and loved it. Can’t wait to receive my products this time.
By Danna
Response from Dossier· Aug 22, 2024
Hey there, Danna! We’re all about making things easy and hassle-free, so it’s great to know we could help out quickly. We’re sure you’re going to love your order as much as your friend’s—hang tight, it’s on the way! We can’t wait for you to finally get your hands on those amazing scents!
Customer service was very prompt and professional when I had difficulty accessing my account and returning an item. Very impressed!
By Annette M.
Response from Dossier· Aug 22, 2024
So happy our team could swoop in and help out, Annette! We’re all about making things easy for you—and of course, delivering those amazing fragrances you love. Thanks for the kind words and for being part of the Dossier fam!
I had my points not go through on an order and emailed. Less than 10 minutes later Tudor helped me out and got me a refund! This is probably one of the quickest and most competent refunding processes I’ve gone through. I promise I wasn’t pressed to leave a review, it was simply impressive and convenient.
By Krista Q.
Response from Dossier· Aug 22, 2024
Hello Krista! We’re all about making things quick and easy for you, and we’re so glad our team delivered! Our mission is to pair outstanding customer service with fragrances that never compromise on quality. Thanks for trusting us and for the awesome shoutout!
After moving, I did not receive my package due to issues with USPS. After contacting Dossier, not only was assistance offered super quick but they also re-sent the order to an alternative address. I love the quality of their perfumes and am excited to keep exploring their scents.
By Lea M.
Response from Dossier· Aug 19, 2024
Yay, Lea! We’re so glad to hear that everything worked out with your package and you’re loving our scents. If you’re up for more fragrance adventures or need any tips, just give us a shout. Here’s to more amazing scents ahead!
Excellent costumer service!!! 10 stars!!! they respond almost immediately. Perfume quality is super good and by the moment it delivers my expectations. definitely gonna shop again in the close future.. good job guys!
By Santiago V.
Response from Dossier· Aug 16, 2024
Wow, 10 stars—thank you, Santiago! Can't wait to see you back for more! We'll keep working hard to make every experience a great one.
