Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Hola, me gustaría saber el tiempo aproximado de entrega, gracias!
By Diana Karina M.
Response from Dossier· Sep 5, 2024
¡Hola Diana! El tiempo de entrega varía según tu ubicación, pero normalmente te lo haremos llegar lo más rápido posible. ¿Puedes darnos más detalles para que podamos darte una estimación más precisa? ¡Gracias!
Customer service like no other. Agents resolve the issues in minutes.
By customer
Response from Dossier· Sep 5, 2024
Thanks for the love! If you need anything else or have more questions, just give us a shout. We’re always here to help and keep the good vibes rolling!
Outstanding customer service to address any issue you may have with a clear outcome. Generous business, with clear links to charity.
By Stephanie J.
Response from Dossier· Sep 5, 2024
Woohoo, Stephanie! We’re thrilled you had a fantastic experience. Our team is always ready to help, and we love giving back too! If there’s more we can do, just let us know!
Missed a royal mail delivery and customer service from dossier sorted it for me, so helpful and friendly
By anon
Response from Dossier· Sep 5, 2024
We’re thrilled to hear that we could turn your delivery mishap into a win. If you need anything else or just want to chat about fragrances, we’re here for you. Cheers to more smooth deliveries and great scents ahead!
Bought some colognes for my kids the customer service was phenomenal.
By Wesley V.
Response from Dossier· Sep 5, 2024
Thanks for the shoutout, Wesley! We’re here to make your experience as smooth as possible. If you need anything more or just want to chat, don’t hesitate to reach out!
LOVE the Floral Violet and the Floral Ylang Ylang. Smells exactly like Marc Jacobs and Chanel, and I will be buying way more in the future.
By Jordan J.
Response from Dossier· Sep 4, 2024
Yesss Jordan! We knew you had great taste! Glad to hear Floral Violet and Floral Ylang Ylang are making you swoon. We can’t wait for you to explore more from our collection!
Customer service is so fast and helpful, solved my issue with no problems. I'm very satisfied with my experience!!
By Dani
Response from Dossier· Sep 4, 2024
Thank you for the shout-out, Dani! We’re so glad to hear our team could help you out quickly and efficiently. Need anything else? Just flash the signal!
No me aparece el rastreo de mi pedido, no me dieron fecha probable de entrega, mando correos y no me los contestan. Como puedo contactarlos para llegar a una solución?
By STEPHANIE A.
Response from Dossier· Sep 4, 2024
¡Ay caramba, Stephanie! Lo sentimos mucho por la confusión. Mándanos un mensajito y nos encargamos de rastrear tu pedido más rápido que un cohete. ¡Estamos aquí para ayudarte!
