DossierReviews of dossier.co

I'm having difficulty recieveing my order, but dossier costumer services, are really kinda, professional, and super fast a responding to my situation, I trust that I will recieve my package soon, it's a surprise for my brother's wedding, I already have over 10 colognes from dossier, and I love them all

Customer service is on point! The rep helped me to understand my membership and how to navigate the site. The rep was very thorough with explanations and included links and screenshots, which were very helpful. Due to a change in finances, I wanted to cancel my membership, but after such a positive customer service experience, I suspended membership instead. I felt no pressure from the rep to keep my membership. I look forward to resuming and utilizing my membership perks in the future!

I have over 20 perfumes from dossier because I am obsessed with them and for good reason! I have bought ambery saffron, floral brown sugar, and fruity honey over 3 times EACH! And I’ve bought it for friends and family too!! I’ve been a loyal customer of dossier for over 5 years and I always recommend them when people are looking to buy perfumes. I recently bought a few perfumes and didn’t like the smell they just weren’t for me. The return process was so easy. You do need to submit a photo of the product and your return needs to be reviewed. So far none of my returns have been rejected, but I also return after a few spritz when I realize I don’t like the smell so I don’t use much. The customer service is great. I contacted them through what’s app and they responded very quickly. I will purchase more from dossier!

I am blown away by the excellent customer service! I always get my deliveries quickly and if I have a question it is resolved in a timely manner. A +

Aside from having great scents Dossier staff is also quick to answer any questions and take care of any issues.

I waited to write this review until I received the product and now I feel I can give a well rounded review. First off I was truly impressed by Dossier’s customer service. I spoke with Larry on multiple occasions and they were not just generic emails. I had an issue with my order and Larry promptly looked into it for me. Not only that but we had a great email conversation about being small business owners and shared many of the same views and values. Larry worked tirelessly, even updating me on a weekend about my order. Even wished my daughter a happy birthday as some of the scents in my order were for my daughter. I received the package today and took in each scent I purchased. Truly blown away by how close they are to the originals. I respectfully do not even want to call these dupe scents because I honestly think these perfumes could arguably be better than the originals. I will say, let each frangrance dry down before you leave a review that they smell like alcohol. Every perfume has alcohol. Once you let these dry down just like any perfume you seriously can smell every single note and I mean that. I’m sure why Dossier has a few not great reviews is because perfume is tricky. It can smell one way on one person and completely different on another. In my first experience with them I am truly impressed by all 6 that I purchased and will without hesitation be purchasing the larger sizes. 10/10 for accurately described and beautifully smelling scents and 10/10 for amazing customer service.

I bought the perfume “floral marshmallow “ and it smells AMAZING I love everything about it. It last so long !

Dossier made my reorder so easy!