Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
I ordered two perfumes recently and soon after, realized they were sent to the wrong address. I immediately reached back out to the help link and Robert got back to me. We cleared it up within the same evening and now they are on their way to my current address.
By Tess M.
Response from Dossier· Oct 9, 2024
We're so glad we could help you out so quickly, Tess! Enjoy rocking those fabulous fragrances—you deserve to smell amazing every day!
Great fragrance and longevity for much affordable price!! Also great customer service with a quick turn around! Shoutout to Andrew for the assistance!
By Millen
Response from Dossier· Oct 9, 2024
Yaas Millen! Affordable luxury is our thing, and we can’t wait to see what you’ll choose next. Your happiness fuels us!
I was gifted Woody Sandalwood about a year ago and have loved it ever since. I get compliments on it all the time. I have tried many perfumes over the years; this one is absolutely my favourite! My mom and mother-in-law have commented regularly about how nice I smell, so I recently purchased a new bottle for myself, one for each of them as an upcoming birthday gift. Not even a week later I see that Dossier is holding a flash anniversary sale, meaning that if I had just waited a few days to place my order, I would have had additional savings. This made me really frustrated! I reached out to Dossier to express my concerns and added that, perhaps in future, there could be a prompt or indication of upcoming sales so I don't miss out. With all this said, the feedback from Dossier was immediate, apologetic, and understanding. Additionally, they offered me a small refund for the difference in the sale prices... Amazing customer service!!!
By Caitlin
Response from Dossier· Oct 9, 2024
Aw man, we totally understand your frustration, Caitlin! But we’re thrilled we could make it right for you. Enjoy gifting those wonderful scents to your loved ones—let us know how they like them!
Sent a return that was lost in the mail. Contact Dossier and they refunded my card anyway within an hour of sending the email. Unexpectedly fast and uncomplicated!
By Allison
Response from Dossier· Oct 9, 2024
Hey Allison! Sorry about the lost return, but we’re happy we could refund you in a snap. Your support means everything to us—let’s keep this great energy going!
Excellent product. I ordered 4 scents and didn’t love one. The return process was easy and hassle free. Will order again!
By Keirah M.
Response from Dossier· Oct 9, 2024
Hey Keirah! So glad you found the return process a breeze! We’re here for all your scent adventures, and can’t wait to help you discover even more favorites. Let’s keep the good vibes rolling!
Very high quality and great credibility. You are amazing ❤️
By Imad
Response from Dossier· Oct 9, 2024
Thanks a million for your sweet words, Imad! Your support inspires us every day—let’s keep this fragrance journey going together!
I needed help getting into my account and the customer service email was very quick and able to help with my issue.
By Sophia D.
Response from Dossier· Oct 9, 2024
Quick and friendly—that’s how we roll, Sophia! We’re glad we could help you with your account. Dive into your scents with confidence—we’re always here if you need anything else!
Dossier has caring customer service, responsive, follows up, real people - not a canned response. Now perfumes, they’re absolutely worth it. They’re, in my opinion, very beautifully crafted, thoughtfully executed and I appreciate the clean simple aesthetic of the bottles, boxes and presentation. For me, I’ve found some absolutely delicious and amazing perfumes that I adore. As with any perfume, your body chemistry is key to any perfume and scents , no perfume smells the exact same on everyone. So each perfume smells different on us. Go in with an open mind, and be adventurous, try several, send one back, send several back, keep one, then repeat. You never know what you might find next.
By Ky
Response from Dossier· Sep 16, 2024
Yes Ky!! We LOVE a good fragrance adventure! We're so glad you appreciate our service and our beautifully crafted scents. Keep being adventurous – there's always a new favorite waiting to be discovered!
