Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
I mistakenly had the wrong shipping address entered and Andrew was very helpful with correcting the issue within a day! Love these scents and the customer service has shown to be top tier!
By Annie C.
Response from Dossier· Aug 9, 2024
Oops, Annie, shipping address mix-up! So glad our team could sort it out quickly for you. We’re thrilled you’re loving the scents and our top-notch customer service! Thanks for the awesome feedback!
Recently, I had a question about a return I was attempting to make. I reached out to customer service via WhatsApp. The representative responded quickly and made the process super easy.
By Shakira P.
Response from Dossier· Aug 8, 2024
Hey, Shakira! Thanks for sharing your experience. We're thrilled to hear our customer service team made your return process a breeze. If you need anything else, just give us a shout!
Gran servicio de ayuda! Mi paquete estaba perdido y lo resolvieron perfecto!!
By Andrea M.
Response from Dossier· Aug 7, 2024
¡Qué alegría escuchar eso, Andrea! Nos alegra mucho que hayas quedado satisfecha con la solución. ¡Estamos aquí para ayudarte en lo que necesites!
I attended a pop up in NYC for Dossier, which had a very cute set up! It smelled great in there. I have tried the Floral Sandalwood, Ambery Vanilla, and Floral Peony. The Ambery Vanilla smells like the YSL Black Opium and the scent is so perfect for a night out to turn heads. The Floral Peony is a ringer for the original Chloe, which I have been wearing for years. Floral Sandalwood went to my friend who is European and wears it on her travels. All the scents are delicious, but the Ambery Vanilla scent lasts the longest. The Floral Peony is more subtle and does fade as the day goes on, but with how cost friendly these are, it’s no problem to reapply!
By Mia
Response from Dossier· Aug 7, 2024
Wow, Mia, it sounds like the NYC pop-up was a total hit for you! We're thrilled you found some fantastic scents you love. Thanks for sharing your experience and happy scent adventures!
Luxury for less with fantastic customer service. I recently had trouble using the points and customer service gave me some pointers on how to do it. Perfect! After I checked out, I realized that PayPal had put my old address in as I recently had moved. I emailed customer service again and the address was promptly changed. they are quick on their feet and it is personable, a trait highly missing in our society nowaders. Kudos to making the customer feel valued!
By claudiagrangergmail.com
Response from Dossier· Aug 7, 2024
Wow, thank you for the awesome feedback, Claudia! We’re over the moon that our team could help you sort out your points and address—nothing makes us happier than making things right! If you ever need more assistance or just want to chat, we’re here for you. Enjoy your fabulous finds!
Bought a perfume from them partially because I knew if I didn’t like it I could return it under their free returns policy. However when I messaged about returning I was told their returns label generating service was unavailable so I would have to wait for it to be fixed to get a return. After I pressed them for how long this would take they did refund me for the perfume and let me keep it as an apology, however I would just be wary as to me this seemed like they advertised free returns to encourage orders but then may not follow through on allowing customers to make a return!!
By LB
Response from Dossier· Aug 7, 2024
Hey there, LB! We’re bummed to hear about the hiccup with your return, but we're glad it all worked out in the end! Sometimes unexpected stuff happens, but we’re here to make things right. If you need anything else or just want to chat, drop us a message anytime!
Es mi segunda compra, la verdad a parte de que me encantan los perfumes, siempre me dan excelente servicio.
By Selene P.
Response from Dossier· Aug 7, 2024
¡Qué bueno escuchar, Selene, que tu experiencia con nosotros ha sido tan positiva! Nos alegra mucho que te encanten los perfumes y que nuestro servicios te haya satisfecho. ¡Gracias por tu apoyo y por ser parte de nuestra comunidad!
Edit: Support rectified the issue A+
By Chris H.
Response from Dossier· Aug 5, 2024
Hi there, Chris! We're really sorry for the frustration this has caused. We've sent you an update on this incident, and as soon as you get back to us, we can resolve it quickly. We’re here to make sure you have a great experience with Dossier!
