Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
I had an issue when I placed my order and accidentally purchased the wrong item. Andrew immediately helped me after I sent an email about the mistake and made the changes to my order. I appreciate your help Andrew!
By Colin G.
Response from Dossier· Oct 28, 2024
We love to hear that, Colin! Our team is here to make your experience seamless and enjoyable. If anything else comes up, just reach out! We’re always here to assist you!
I absolutely love Dossier fragrances, in particular Tom Ford’s Lost Cherry dupe Ambery Cherry. It smells just as good if not better than the original! In addition, the customer service provided by them, in particular Larry was exceptional. They are the ones that keep me coming back! Thanks!
By Vanessa N.
Response from Dossier· Oct 28, 2024
Yaas Vanessa! Your support means the world to us, and we can’t wait to keep bringing you more amazing scents. If you ever need fragrance suggestions, we’re here to help!
I’ve been using their products for a little bit now. Glad to say that everything they have smells amazing….. you just have the get the right one for you. But their prices make it really easy to find your signature scent. Needed to fix something on my order and the customer service got back to me within 12 hours. And once responded they did the same a few minutes after. Very helpful and to the point.
By Zaber M.
Response from Dossier· Oct 28, 2024
Thanks a bunch for the kind words, Zaber! We’re all about delivering top-notch products at prices that make discovering your signature scent a breeze, so we’re super excited you found some favorites! If you ever want to chat about your order or have any questions, just know we’re always here to help!
I lovvveeeee Dossier I’ve been using it for months and will continue .every time I walk pass someone I get compliments on how good I smell and the scent last ALLL DAY. I recently had one experience where I selected the wrong item and didn’t realize it until I already checked out . I was able to reach someone and they corrected my order for me within 5mins I can’t wait to get my order 😊😁!
By Kasandra
Response from Dossier· Oct 28, 2024
Aww, we love your enthusiasm, Kasandra! It’s fantastic that you’re getting all those compliments—keep shining! And major kudos for catching that order mix-up; we’re thrilled we could fix it for you so quickly. Can’t wait for you to enjoy your next Dossier adventure!
Quick and Simple! My experience was quick and simple, love the quick response time and ability to solve the problem efficiently.
By Jasmine N.
Response from Dossier· Oct 16, 2024
Yay, Jasmine! We're so glad you had a seamless experience! Our team loves making things easy for you, so if you need anything else, just give us a shout!
Love it, this product is amazing , I bought By Killian’s ( love don’t be shy) and Carolina Herrerra’s (good girl )
By Claudia ..
Response from Dossier· Oct 16, 2024
You’ve got fabulous taste, Claudia! Those fragrances are pure magic! If you’re ready for more scent explorations, just say the word—we’ve got plenty of options up our sleeves!
Quality fragrances and attractive packaging are the start of something great. But what puts these folks over the top is great customer service. Wrote Sunday AM with a wish to switch out part of my order. Heard back with a "good to go" before noon. On a Sunday! These are folks who are working overtime to make sure you are having the experience you want. Oh, and did I mention that the fragrances smell wonderful? High quality dupes, clean production . . .
By Benjamin M.
Response from Dossier· Oct 16, 2024
Aw, thanks for the love, Benjamin! We’re so happy to hear you had such a great experience! Our team is always on standby, ready to help make your fragrance dreams come true. Don’t hesitate to reach out anytime!
The scents are amazing! Great prices and customer service is awesome! The bottles make great gifts too, and the Dossier+ subscription makes it all way too easy.
By Chris P.
Response from Dossier· Oct 16, 2024
Wow, you just made our day, Chris! We’re so glad you’re enjoying everything! Those bottles do make fantastic gifts! If you ever want to explore more scents or need help, we’re always here to assist!
