Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Always helpful with any questions you have! Also very timely which helps me because sometimes I will move onto a different task and completely forget. They always are positive regardless of whom you speak to
By Lana H.
Response from Dossier· Nov 11, 2024
Thanks for the love, Lana! We’re here to keep things smooth sailing, even when tasks pile up. If you ever need us again, you know we’ve got your back with positivity and fast responses!
I love their perfumes and customer service is great! I needed help with my dossier+ account that I overlooked to cancel 8 months ago but the customer service agent made sure I got everything refunded.
By AJ
Response from Dossier· Nov 11, 2024
We’re so happy to help, AJ! Whether it’s perfume or accounts, we’ve got you covered. Don’t hesitate to reach out if you need anything else, we’re always here for you!
I made a HUGE mistake on my order that I didn't catch until I received my confirmation email. I instantly panicked, but there was no need. I promptly emailed Dossier and my customer service representative Adrian was amazing! Not only was my order corrected, but it was painless and done within a few minutes! Awesome communication, clear instructions, loved the emojis!
By Cheryl D.
Response from Dossier· Nov 11, 2024
Phew! Glad we could help you out quickly, Cheryl! We’ve got your back; no panic required. We’ll always be here to sort things out fast and with a little fun too (emojis included)! 😄
Excellent products and excellent customer service. Couldn’t ask for more from a company.
By Ashley W.
Response from Dossier· Nov 11, 2024
Aww, thanks for the kind words, Ashley! We’re thrilled you love both the products and the service. We’re always here to deliver more of that excellent vibe!
Hi y’all! I was already a costumer of Dossier and was always impressed with the quality and performance of the perfumes especially considering the price. A few weeks ago i ordered 3 perfumes and there was a delivery issue. As soon as I contacted Dossier trough WhatsApp they gave me a refund option as well as a replacement order option. I was impressed by how easy it was to solve this issue and I’m grateful for the costumer service being so fast and agile in my case. Will be repurchasing always!!!
By Bárbara G.
Response from Dossier· Nov 8, 2024
Your review is like a breath of fresh air, Bárbara! We’re so glad our team made the delivery mishap an easy fix, and we love hearing that you’re a loyal Dossier fan! We can’t wait to keep surprising you with more scents and that same fast service. Here’s to more perfume adventures—thanks for the shout-out!
Their Products are amazing and even when ordering , and accidents or errors they helped me asap ! Thanks Dossier!
By Ay
Response from Dossier· Nov 8, 2024
Quick fixes and amazing scents—that’s what we aim for, Ay! Thank you for the shout-out, and we’re thrilled you’re loving Dossier! We’re here whenever you need us, and more amazing fragrances are always on the way.
The quality of the perfumes that they have are just great that i am impressed and confident to gift them to people I know who like perfume. I even bring the stuff I bought with me sometimes to show it to people at work or with friends and they love it too. a lot of times they ask what I wear ☺️. for customer service, contact via email only They respond to you as soon as they could whatever enquiries/concerns you may have. At first I was skeptical about the returns with no too complicated policies, but it’s actually pretty easy. first when in the returns page, Just have to take a photo or two of the item/s and theres just a suggested reasons of returns, which for me for instance either I dont vibe with the perfume or if I missed out on the promo (reason that says “found a better price” 😃). I think I find it all pretty straightforward. amazing customer service and great transactions. shout out to Oana ☺️. I wanna add an instance when I asked if I were to return some bottles which came with a free bottle (halloween promo) if I have to return it too. They said I can definitely keep the free bottle 😃. and Apparently the returns go to the charity. hence different address from where their warehouse is. idk but I dont know any other companies who does it like this so far. 🙏💖 all the best -GP
By Zared L.
Response from Dossier· Nov 8, 2024
Wow, Zared, thank you for such a thoughtful review! We’re so happy you had a smooth return experience and that our little Halloween extra could stay with you! And yes, returns that go to charity make it all the more special. Huge thanks for your kind words and we wish you endless fragrant days ahead.
I had a great experience with customer service. Andrew responded back to me quickly and took care of my order without any issues. Would highly recommend and I will continue to order through this company.
By Theresa B.
Response from Dossier· Nov 5, 2024
Thanks so much, Theresa! We’re thrilled that we were able to step in and make everything smooth for you. We can’t wait to keep being a part of your fragrance journey!
