DossierReviews of dossier.co

I had an order from Black Friday I sent in for an exchange. Unfortunately, the exchanged was never processed, due to a lack of step on my side. I reached out to Customer Service and within 2 business days they realized the issue and led me through the steps to get the exchange all the way through. There was no concern about the time that has passed and were kind about the whole situation, even refunding my shipping on the new item, maybe that's standard, maybe not, but I appreciated it.

I have nothing but wonderful things to say about this company. My favorite is the impression of Viktor and Rolf Flowerbomb It is not spot on and honestly I prefer it. The original smells great but also a bit too mature so much so that I'm surprised it's marketed towards younger buyers, but hey where what you like. Dossier's version just smells better in my opinion. No lingering old lady smell. The customer service has been quick to respond and kind to work with. I have enjoyed most of my purchases and what I haven't I was easily able to exchange. Emailing customer service questions has also been great as they are quick to respond.

The purchasing process was easy, quick shipping, I bought two perfumes (without membership) - didn’t like one of them, so I returned it. Even without being a member, they charge the $3.99 - but still was quick and painless. I ended up needing help because the label didn’t work and Ion with customer service was great and quick to fix the issue. Overall, great experience!

This place has an awful website and terrible customer service. The scents are not even close to the scents that supposedly inspired them. Very disappointed. I want to return the 3 perfumes I purchased, but cannot get a response on how to do so. There's no option to do so on the website. Also they signed me up for their (almost $40!) monthly membership without my permission and will not allow me to cancel. Very upsetting.

The team at Dossier have been great, I stuffed up one of the fragrances in my order and they were kind enough to fix it for me before shipping. It's my second multi fragrance purchase from Dossier and have been happy with all the fragrances. I've even gotten some of my friends onto it! no gatekeeping here!

I bought a perfume from dossier and later on decided that I did not really want this perfume. I decided to return it but couldn’t find out where to request a return. So i emailed dossier and they responded very quickly. There was an issue with creating a return request and so they kindly apologized saying that it might take a while before I could return the item. I didn’t mind and told them i’ll wait as long as needed. After a while I got another email saying that the request couldn’t be made and I would get my money back. They also said I could keep the item as an gift and apology. Though I didn’t mind having to wait longer, I still am happy with how the situation was handled. Though I didn’t really want the perfume for myself it did make my day that I was able to keep it. I’ll probably give the perfume as a gift to someone else though (:

Recibí mi pedido de tres perfumes; uno de ellos no me gustó, y procedí a la devolución del mismo. Me mandaron de inmediato las guías de embarque para su regreso, y el aviso del reembolso por parte de la agencia de pago en cuanto el paquete les llegó. Excelente servicio! Los otros dos perfumes me gustaron mucho!!

I needed to return a fragrance because it just wasn’t the smell for me, and had trouble executing the return/exchange through the website. I emailed Dossier for assistance. Customer service responded quickly and made the process less complicated and I got done what needed to be done to return.