Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
My experiencie with Dossier, I was very nice, I recommend the Perfumes smell delicious.
By Alanquim V.
Response from Dossier· Feb 21, 2025
Love to hear it, Alanquim! Delicious scents and a great experience? Sounds like a win to us!
I’ve had great experiences ordering from Dossier and have been ordering from them for over a year. The perfume smells amazing. I just had my first experience with customer service and they were prompt and rectified the issue I had with my perfume immediately. I was very impressed with the customer service.
By Kali D.
Response from Dossier· Feb 20, 2025
A year of amazing scents and smooth customer service experience? That’s what we love to hear, Kali! Glad we could make things right for you!
Great customer service.
By Novacma
Response from Dossier· Feb 20, 2025
We do our best to keep things smooth and stress-free—happy to hear you had a great experience!
Amazing costumer service!
By Ana
Response from Dossier· Feb 20, 2025
Now that’s music to our ears (or should we say noses)! We’re all about keeping things hassle-free for you, Ana!
the customer service is wonderful
By Mia T.
Response from Dossier· Feb 20, 2025
The best scents come with the best service! Glad we could help, Mia!
I love their scents and customer service. They went out of their way to send me a new bottle after I had dropped and broken my most recent order. Super friendly customer service, unbeatable prices and high quality products. Highly recommend!
By Julie B.
Response from Dossier· Feb 19, 2025
Aww, Julie, thanks for the kind words! We’re all about making sure you’re taken care of and that you’re loving your Dossier experience. So happy to hear you love our products and service!
I forgot to add information about my address, do I reached out to the team to add it. Response was fast, clear and friendly.
By Isaac
Response from Dossier· Feb 19, 2025
Whoops, no worries, Isaac—we’ve got you covered! Fast, clear, and friendly is how we roll! Always here to help you out with whatever you need!
Huelen riquísimo
By Silvia Jaqueline Alcántara S.
Response from Dossier· Feb 18, 2025
¡Nos encanta que te hayan encantado! Si estás listo para explorar más fragancias, ¡avísanos, tenemos muchas más sorpresas para ti!
