Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Una pésima experiencia de compra, sobre todo con el servicio de logística,
By Giancarlo
Response from Dossier· Feb 13, 2025
Giancarlo, sentimos mucho que tu experiencia no haya sido la mejor. Queremos aprender más sobre lo que pasó y solucionarlo. ¡Contáctanos para que podamos ayudarte de inmediato!
Thank you for providing me prompt and excellent customer service in going the extra mile. This is my first time with their product and ordering, although I made a mistake but your team really came through and resolved the issue and saved me from trouble. And yes I tried your Product and it Smells 💯Accurate as original, bottle looks cool too, your product just needs only one spray versus others 3 or 4 to smell the same. Great product. Quick delivery, Cool, clear European scent bottle look and smells accurate as original. 💯 Absolutely best customer service.
By Christopher A.
Response from Dossier· Feb 13, 2025
This is music to our ears, Christopher! We’re all about top-notch service and scents that truly deliver. One spray, and you're good to go? Now that's the Dossier way!
Muy buen servicio, me ayudaron a localizan mi orden
By Rocio
Response from Dossier· Feb 13, 2025
¡Así nos gusta, Rocio! Estamos aquí para hacerte la vida más fácil y asegurarnos de que tu fragancia llegue sin problemas.
Son los mejores en todo momento me ayudaron con mi pendiente y los perfumes huelen delicioso
By Ernesto Espinoza G.
Response from Dossier· Feb 13, 2025
Ernesto, ¡qué alegría leer esto! Buen servicio + perfumes deliciosos = la combinación perfecta.
Customer assistance is stellar. That is the mark of a truly great company. I chatted with a real person, not a bot, over WhatsApp, so I didn't have to wait on the phone but could communicate on my time. Adrian solved my issues instantly. I'm very happy with Dossier.
By Julian L.
Response from Dossier· Feb 13, 2025
Julian, real help, real people—no bots or long waits here! We're all about top-notch service and making sure you’re taken care of anytime.
I loved the scent, my brother did too. It lasts all day, and their shipment is very fast and quick.
By Urkina P.
Response from Dossier· Feb 13, 2025
Urkina, love that it’s a sibling-approved scent! Long-lasting, speedy delivery—sounds like a win all around!
While my missing item took a little time to "review", ultimately my issue was handled. My customer service experience was helpful and kind. I love the fragrances so much!
By Anne
Response from Dossier· Feb 10, 2025
Anne, we're glad we could make things right for you! And we're even happier to hear you love our scents—we hope they keep bringing you joy!
Terrible company, terrible customer support, mid perfumes. Not worth it at all for the price and good luck actually receiving your perfumes after you’ve ordered them because they won’t ship them out and will ignore you if you try and sort it out.
By Some P.
Response from Dossier· Feb 10, 2025
This is definitely not the Dossier way! We’d love the chance to figure this out and make things right. Reach out to us, and we’ll get on it!
