Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Excellent customer service with a prompt response to my query. Helpful and pleasant interaction. Also love the fragrances!
By Sarah M.
Response from Dossier· Mar 20, 2025
Fast, friendly, and ready to assist—that’s how we roll, Sarah! So glad we could help out, and we’ll always be here whenever you need us.
La atención al cliente de dosier es excelente y muy rápida, las fragancias huelen muy rico y son duraderas yo recomiendo altamente a dosier
By Mary G.
Response from Dossier· Mar 20, 2025
¡Nos haces sonrojar, Mary! Atención rápida, aromas increíbles y fragancias que duran… Así da gusto. ¡Mil gracias por recomendarnos!
I reached out regarding an order and Trudor assured me that he would assist me and did just that. Very quick to respond and gave me all the information I needed.
By Anne
Response from Dossier· Mar 19, 2025
Yasss Anne! Our customer service team is faster than a caffeine-fueled squirrel! We’re always here to jump in and get things sorted, no stress, no hassle. Glad we could make your experience a smooth one!
Product was shipped promptly and I had a return which went well. Will buy again.
By Joi Tovinitti V.
Response from Dossier· Mar 19, 2025
Smooth sailing all the way, Joi! We love it when things go as planned, and we’re thrilled you’re sticking around for more. See you next time for round two (or three, or four!)!
Absolutely love Dossier, great fragrances at an affordable price. I damn near have every men’s fragrance they sell. Also my girlfriend loves hers too. I went from a man with a bunch of colognes. That only wore them for special occasions because they were so expensive. To now wearing Dossier everyday. Just need Dossier to make Armani Stronger with you Absolutely and LV Lovers🙏🏿.
By Chad B.
Response from Dossier· Mar 19, 2025
Chad, you’re basically a Dossier VIP now! Who knew one stop could make you a fragrance connoisseur? We’re all about making everyday smell extraordinary—thanks for rocking with us, and we’re definitely taking notes on those scent suggestions!
I have purchased many Dossier products, and I’ve loved them all. When I reached out to them regarding a broken sprayer on one of my perfumes, they quickly responded and replaced the product for free. I love their customer service and their products! Definitely will purchase more in the future!
By Ryli M.
Response from Dossier· Mar 19, 2025
So happy we could take care of that for you, Ryli! We love making sure everything’s perfect, and it’s great to hear you’re enjoying your Dossier experience. Can’t wait to help you discover even more scents you’ll adore!
Me encanta comprar aquí,súper atento el customer service 🥰🥰🥰
By Dayliris C.
Response from Dossier· Mar 19, 2025
¡Así nos gusta, Dayliris! Que comprar en Dossier sea tan placentero como llevar sus perfumes. Nuestro equipo está siempre listo para ayudarte—con la misma dedicación que ponemos en cada fragancia. ¡Vuelve cuando quieras, aquí te esperamos!
Dossier's customer service went above and beyond, quickly responding to questions and providing solutions. Thank you.
By Max
Response from Dossier· Mar 18, 2025
Yass Max! We’re here to keep things smoother than a fresh jar of peanut butter, and we’re so happy we nailed it for you! Thanks for the love—hope your Dossier experience is as fun as a Friday night!
