Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Contacté al equipo de ayuda para pedirles que modificaran mi dirección ya que yo la registre incompleta, me contestaron de inmediato y modificaron mi dirección en seguida
By Nataly G.
Response from Dossier· Mar 17, 2025
¡Aquí no hay esperas, Nataly! Nos encanta hacer todo lo posible para que tu pedido llegue sin contratiempos. ¡Gracias por confiar en nosotros!
My shipment is lost somewhere in middle of transit. It’s frustrating to wait for the update. So I asked for the refund. They assisted me and everything was smooth.
By Hoa
Response from Dossier· Mar 17, 2025
Shipping mishaps are never fun, but making things right? That’s where we shine. We’re glad we could turn the frustration into a hassle-free solution! Thanks for giving us the chance to help.
The customer service team was very responsive and helpful!
By Lexie
Response from Dossier· Mar 14, 2025
Fast, helpful, and always on it—that’s the goal, Lexie! Glad we could make your experience smooth and easy!
Reached out to the customer support team via What’s App and got a response within 3 minutes! And a real one, not AI generated. Love that!
By Anastasiia V.
Response from Dossier· Mar 14, 2025
Lightning-fast and 100% human—that’s the kind of service we’re all about, Anastasiia! So glad we could help in record time!
Very fast response time and accurate troubleshooting.
By Carmelitta C.
Response from Dossier· Mar 13, 2025
Speed and precision—that’s how we roll, Carmelitta! So glad we could help you out quickly and get things sorted!
La mejor experiencia de compra para los mejores productos! Que bien lo hacen!!!! Felicidades!
By Chemaya M.
Response from Dossier· Mar 13, 2025
¡Qué emoción leer esto, Chemaya! Nos llena de alegría saber que tu experiencia fue tan positiva. ¡Gracias por tus felicitaciones, y seguimos trabajando para sorprenderte con lo mejor!
Super prompt customer service
By PrU.
Response from Dossier· Mar 12, 2025
We aim for speed and efficiency, and it’s awesome to know we hit the mark for you. And hey, remember—we're always here to make things as easy as possible!
Absolutely gorgeous, and lasts
By Viv A.
Response from Dossier· Mar 12, 2025
Yesss, Ambery Cherry is a true showstopper! We’re so glad it’s got you hooked and sticking around all day long. Thanks for the love, Viv!
