Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Cometí un error con la dirección de envío, la respuesta por parte del equipo de DOSSIER fue muy eficiente y oportuna por parte de servicio al cliente.
By Claudia M.
Response from Dossier· Mar 10, 2025
¡Claudia, nos alegra que todo se haya solucionado rápido! Gracias por compartir tu experiencia y confiar en nosotros. ¡Aquí seguimos para lo que necesites!
Customer Service My quick and fast customer service once I contacted Dossier,is how customer service should be! I thank Dossier for there outstanding customer service,and I look forward to ordering more products from them in the future. Josn
By Joan S.
Response from Dossier· Mar 10, 2025
That’s the service we love to provide, Joan—quick, smooth, and always on point! Can’t wait to have you back for more!
I felt a little stupid reaching out to ask a simple question but customer service was so kind and patient. They even send a follow-up message to see if everything worked out.
By anna G.
Response from Dossier· Mar 7, 2025
Aww, no need to feel that way, Anna! We’re always here for you, no matter how simple the question is. Glad to hear you got the support you needed, and that everything is working out!
Pues e visto que muchas personas lo recomiendan e intente pedir y creo que fue una muy buena elección
By Natalia L.
Response from Dossier· Mar 7, 2025
¡Natalia, te aventuraste y acertaste! Nos alegra un montón que hayas confiado en las recomendaciones y que te haya encantado. ¡Bienvenido a la familia Dossier, donde las decisiones de fragancia nunca fallan!
It was very good in the way that When I contacted them through whattsap, I had a previous problem with the comprobation of my purchase, but when I went in to the whattsap I gave them the information I entered for my buy and afterwords they gave me all the information about my purchase so that I could track it and know If it was valid!! Very good overall
By jeronimo cantu C.
Response from Dossier· Mar 7, 2025
Got a problem? No worries, Jeronimo, we’ve got your back across all our channels! Super glad we could sort out the purchase details for you and get everything on track. Just reach out anytime, and we’ll make sure you’re all set!
I mentioned an issue with a fragrance I purchased. They listened and helped me do an exchange
By Melesia V Z.
Response from Dossier· Mar 6, 2025
A little mix-up, but we got you sorted—that’s what matters, Melesia! We always want you to love what you wear, so if anything ever feels off, we’re just a message away.
Affordable perfumes and responsive customer service.
By ds
Response from Dossier· Mar 6, 2025
We believe smelling amazing shouldn’t cost a fortune, and great service should always come standard. Thanks for appreciating both!
Compré una fragancia que tuve que devolver porque en ningún lado decía que era atalcada. Por favor especificar ese tipo de cosas.
By Nayeli G.
Response from Dossier· Mar 5, 2025
¡Tomamos nota, Nayeli! Nos encanta detallar cada fragancia, pero parece que aquí faltó algo. Apreciamos tu feedback y siempre estamos abiertos a mejorar. Si alguna vez tienes dudas sobre una fragancia, no dudes en escribirnos.
