Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Super fast responses regarding orders and ease of ordering items!
By Brooke E.
Response from Dossier· Feb 28, 2025
Thank you for sharing, Brooke! We just want to make things simple for you, and we’re so happy to hear everything went smoothly!
Great customer experience and really good perfumes. I bought several bottles and would buy more again.
By customer
Response from Dossier· Feb 27, 2025
That’s some serious dedication! A growing collection and plans for more? Sounds like a fragrance success story in the making!
I had an inquiry and untilzed the WhatsApp option. I was responded to in less than two minutes! I was very satisfied.
By Kadian
Response from Dossier· Feb 27, 2025
We’re basically everywhere, Kadian—email, social media, WhatsApp... if carrier pigeons were faster, we’d consider those too! Glad we could help so quickly!
I had experience with Dossier. The service and the actual delivery were perfect. The fragrance was identical to the original one. Thank you very much guys.
By Maria M.
Response from Dossier· Feb 27, 2025
Perfect service, perfect delivery, perfect fragrance… we’re blushing over here, Maria! Thanks for making our day!
Terrible customer service, I was over charged, asked for them to make a change on the order immediately after and they just basically told me there was no way to make it right.
By Brad
Response from Dossier· Feb 27, 2025
That doesn’t sound right, Brad, and we definitely want to make it up to you. Our support team is ready to take another look—reach out to [email protected], and let’s sort this out!
I love their products and their customer service is so wonderful!! I accidentally ordered to the wrong address and they fixed it it in less than 12 hours!
By Soumya S.
Response from Dossier· Feb 27, 2025
That’s what we call a quick save, Soumya! We’re all about making things right, and we’re glad we could swoop in and sort it out in record time. Enjoy your fragrances!
Great customer service
By customer
Response from Dossier· Feb 27, 2025
Quick, easy, and just the way it should be—love to hear it! Here’s to more smooth experiences ahead!
I don't know how they do it but every single Le Labo and Byredo dupes are on point. I love Musky Aldehydes so much more than Byredo Blanche. I highly recommend Dossier and hopefully they will bring back Musky Gaiac. 🙏🏻
By Ismat S.
Response from Dossier· Feb 26, 2025
Oh, Ismat, you’ve got an eye (and nose) for the good ones! Musky Aldehydes is a total star, and we love hearing it’s topping your list. As for Musky Gaiac… noted! Fingers crossed for a comeback!
