Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Me apoyaron en corregir unos datos , la atención súper rápida y muy amables <3
By Mar D.
Response from Dossier· Mar 18, 2025
¡Nos alegra muchísimo saber que te sentimos bien atendido! Siempre queremos que todo sea rápido y fácil para ti, Mar, y agradecemos que lo hayas compartido. ¡Aquí estamos para cualquier otra cosita!
Placed order, made a mistake with my order (my fault completely) and so I sent an email for assistance. The support was both excellent and prompt! I had missed the additional FREE fragrance deal, this was then added by Andrew immediately. Thank you
By Nathan G.
Response from Dossier· Mar 18, 2025
Mistakes happen to the best of us, but we're so happy we could make it right for you! Thanks for the shoutout, and we’re here whenever you need us. Nathan, we’ve got your back!
serious company, excellent service. regarding the products I think it is a brand faithful to its image, they are fantastic and resistant .
By ROBERTA
Response from Dossier· Mar 17, 2025
Roberta, we’re blushing over here! Thank you for the kind words—we put our heart into both our service and our scents, so hearing this means a lot. Hope you keep enjoying every spritz!
I placed an order and didnt realize the billing and shipping were different addresses. I thought it was going to be a proverbial root canal bc it was a chat, and I assumed a bot. BUT got a rad dude named mike who solved the problem in a jiffy....thanks Mike!
By Meaghan C.
Response from Dossier· Mar 17, 2025
We LOVE your energy, Meaghan! While we can’t promise raises on the spot, we can guarantee that our team is always here to save the day—no bots, just real, helpful humans. So glad we could turn what seemed like a headache into a smooth fix!
Customer service is on point!! Thank You
By adriana C.
Response from Dossier· Mar 17, 2025
That’s what we love to hear, Adriana! Quick, helpful, and always ready—that’s the goal. Thanks for the shoutout!
Great variety of perfumes. I get compliments left and right, I feel like I get more compliments with using my dossier perfumes than when I use the original ones. Customer service is amazing they answer back fast and give you options on how to remedy the issue, even when it was my fault for forgetting to put my apt #. I highly recommend!!!
By Ariana V.
Response from Dossier· Mar 17, 2025
Now, Ariana, that’s a win-win! More compliments, quick fixes, and a collection of dreamy scents—sounds like you’ve got the full Dossier experience. We’re always happy to help (even with those little address hiccups). Enjoy your fragrances!
Super quick to respond since i forgot to change my address before submitting my order!
By kaydee G.
Response from Dossier· Mar 17, 2025
No worries, Kaydee—happens to the best of us! We’re just glad we could catch it in time. Happy to have you covered!
A empresa foi excelente! Prestativa! Agiu rápido! Eu acabei mandando meu e-mail errado e a Empresa me ajudou a achar a compra e resolveu tudo super rápido!!! Showwwwwwww
By Aída
Response from Dossier· Mar 17, 2025
Isso é música para os nossos ouvidos, Aída! Que bom que conseguimos resolver tudo rapidinho para você. Sempre que precisar, estamos aqui!
