Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Excelente atención al cliente, te resuelven tu problema, tus dudas muy rápido, me encantó 100/10
By wendy B.
Response from Dossier· Mar 21, 2025
¡Nos encanta que te haya encantado, Wendy! Resolver todo rápido es nuestro superpoder. 100/10 de nuestra parte también, ¡porque nos hace muy felices saber que estás contento!
Muy buena atención. Devolví uno de los 3 productos que pedí y la atención fue muy clara y rápida.
By Harumi D.
Response from Dossier· Mar 21, 2025
¡Harumi, nos alegra saber que te brindamos la atención que esperabas! Siempre es un gusto ayudarte a resolver todo con facilidad. ¡Nos vemos pronto para más compras!
Great products for excellent prices! That’s the story, folks!
By James K.
Response from Dossier· Mar 21, 2025
And that’s how we do it, James! Quality fragrances without the heavy price tag—what more do you need? Let’s keep the good scents rolling!
Muy buen servicio!! Ya he comprado con ellos varias veces, está última vez me llegó incorrecto uno de los 2 perfumes que pedí y me respondieron rápido para ayudarme, así mismo me enviaron el perfume correcto sin problema alguno. 100% recomendables los perfumes son de muy buena calidad honestamente, no le piden nada a los que están inspirados...
By Black A.
Response from Dossier· Mar 21, 2025
¡Gracias por seguir confiando en nosotros! Qué bueno que pudimos solucionar todo rapidito. Nuestros perfumes siempre serán los protagonistas, ¡y nosotros aquí para que sigas disfrutando de ellos!
I placed an order for one item but soon changed my mind as I wanted to get a couple more things to receive the free shipping offer. I emailed customer service to cancel my inital order and the next morning Alexandru replied notifying me the confirmation of the cancellation and refund. It was quick, easy, and Alexandru was very helpful!
By Meagan
Response from Dossier· Mar 21, 2025
Yasss Meagan! Changing your mind is easy when we’re on it like a ninja! Glad we could make your order swap so smooth, and our customer service team is always ready to save the day! If you ever change your mind again (hey, it happens), we’ve got you covered!
Quick shipping Effective answering times in email Good colognes overall, great notes and variety Although sadly Australia store has less variety than us Some dossier colognes are only available in US sadly Transparent info in email correspondence
By Matthew D.
Response from Dossier· Mar 20, 2025
Hey, Matthew, we’ll take “decent” if it comes with great notes, quick shipping, and a solid email game! We hear you on the Aussie selection—fingers crossed for more variety in the future, but in the meantime, we hope you’re enjoying every drop of what’s available!
Don perfumes de muy buena calidad frescos y con una duración muy prolongada de hasta 8 horas, el envío a mí me tardó 3 días en llegar lo que se me hace rápido
By Gonzalo C.
Response from Dossier· Mar 20, 2025
¡Eso es todo, Gonzalo! Fragancias que duran, aromas de calidad y un envío que casi vuela… Nos encanta que todo haya sido un éxito. ¡A disfrutar cada gota!
An incorrect address ended up being used for my order and the shipper returned my perfume. I reached out to support and within 15 minutes support reached out to help. Within 1hr of my order being returned by the shipper Dossier had a new order placed to my correct address, no charge. I appreciate the quick response and friendly service! I will definitely continue to shop with the company knowing their support is so helpful, it can be so hard to find these days. Thank you!!
By Emily W.
Response from Dossier· Mar 20, 2025
Now, Emily, that’s what we call top-tier teamwork! Nothing makes us happier than getting things sorted ASAP so you can enjoy your fragrance stress-free. Thanks for the shoutout—we’ll be here whenever you need us!
