Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Los perfumes son excelentes, con aromas deliciosos que te envuelven en un mar de distintos aromas
By Ambar B.
Response from Dossier· Apr 1, 2025
Cuando un perfume no solo huele bien, sino que te envuelve en un mar de aromas, sabes que es algo especial. ¡Gracias por compartir la magia con nosotros, Ambar!
Excelente servicio ,atencion rapida segura ,amable y sobre todo el proceso de respuesta es rapido y soluciones rapidas gracias que tengan buen dia y sigan con esta respuesta y actitud de servicio que es el mejor
By Alberto R.
Response from Dossier· Apr 1, 2025
Servicio rápido, amable y sin rodeos—justo como nos gusta, Alberto. ¡Gracias por el apoyo y seguimos aquí para lo que necesites!
Very patient and professional support. My answer was responded to almost immediately. Thank you
By Genmarie V.
Response from Dossier· Apr 1, 2025
Fast answers, zero stress—just how we like it, Genmarie! Our support team is basically the customer service Olympics dream team! Need us again? We’ll be here, always on standby!
Mike is the very best🥇🥇🥇. Incredibly helpful, super engaging and patient. My Dossier orders continue to grow. Love their products💕💕💕💕
By Wadz M.
Response from Dossier· Apr 1, 2025
When support is so good, it deserves a gold medal—love that, Wadz! Thanks for being part of the Dossier fam!
My friend ordered a few fragrances and I ended up Loving! THEM!! So I ordered a few :) then I ordered some more! But when I ordered more I accidentally had them sent to the wrong address and I reached out to the help people and they changed it so fast for me! I’m excited to receive my package
By Consumer
Response from Dossier· Apr 1, 2025
From “oops, wrong address” to “yay, problem solved” in record time! Enjoy your fragrances—we know you’ll love them!
The worst experience I have ever had with a company. If you live in Europe and are about to order from Dossier.eu, do not do it. I ordered 3 parfumes from them, as the order was sent, it got stuck in Hague Holland, and NEVER moved forward from there again. I waited for two weeks with no updates on the package, and finally contacted the customer service. I got a generated answer and was told to wait for another 20 days (??) until they would do anything about it. This is not okay as they state on their website the deliveries will be made within 2-5days. I contacted them again and after so many messages back and forth I finally got the possibility to either get a refund or a new package. Foolish me (as I actually really wanted the parfumes) I choce the new package. As you might guess, the EXACT same thing happened with this delivery, and had to go through the same absolutely frustrating process again with the customer service who does absolutely NOTHING for you unless you start to threaten with filing a complaint and taking the issue forward with your credit card company. So all in all this whole damn hassle wasted 2 months of my time with my order and money stuck with this company. They are either doing some sort of scam or have the worst delivery services ever. Good luck to them going on like that...
By Mindu
Response from Dossier· Apr 1, 2025
We hear you loud and clear; we know waiting is no fun. Unfortunately, shipping can sometimes be a bit unpredictable, but we’re here to fix it every time! Please don’t hesitate to reach out again, and we’ll make sure everything gets sorted ASAP. We’ve got your back!
Is great communication between us and fixing the problem and all concerned questions with the best solution my problem was solved and I would keep doing business with you guys
By Sergio V.
Response from Dossier· Apr 1, 2025
Smooth communication, fast fixes—that’s how we do it, Sergio! Thanks for sticking with us, and remember: we’re always just a message away if you need anything!
Tuve una buena experiencia, los perfumes dura y huelen bien, pero no eran aromas que yo esperaba, buscaba algo más juvenil y dulce, sin embargo me ayudaron excelente con la devolución
By Edgar A.
Response from Dossier· Apr 1, 2025
Sabemos que encontrar el aroma ideal puede ser todo un reto, Edgar, pero nos alegra que hayamos podido ayudarte con la devolución. ¡Esperamos que tu próximo perfume sea el perfecto para ti!
