Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
5/5- excellent customer service and great products. My order information was not sent, so I contacted customer support and they find the information and updated me right away with the shipping details. Absolutely impressed!!
By Tasha
Response from Dossier· Nov 13, 2025
That makes us really happy to hear. A missing detail here and there can happen, but we’re glad we could jump in fast and get you all set up. Enjoy your goodies, Tasha!
Tuve un problema en cambio de un perfume y me solucionaron de inmediato! 100% confiable 🤍🙌🏼
By Ana L.
Response from Dossier· Nov 13, 2025
¡Así da gusto ayudar, Ana! Gracias por compartir tu experiencia y por confiar en nosotros.
Absolutely Outstanding Company! This company goes above and beyond in every way. Their products are astonishing—beautifully made, and clearly designed with care and attention to detail. But what really sets them apart is their customer service. Every interaction I’ve had has been met with patience, understanding, and a genuine desire to help. A special shoutout to Greta, who is an absolute gem! She’s incredibly kind, knowledgeable, and determined to make sure everything is resolved quickly and smoothly. It’s rare these days to find someone who takes so much pride in helping others, but Greta does exactly that. If you’re looking for a company that truly cares about its customers and stands behind its products, look no further. Highly recommend Dossier!!
By Dalton M.
Response from Dossier· Nov 13, 2025
We put a lot of heart into both the fragrances and the way we take care of people, so hearing you felt that on every step means everything. Thank you for being part of our little community, Dalton!
I accidentally put in the wrong shipping order on my package, and customer service was there every step of the way to make sure it went right. Adrian, especially was extremely extremely helpful and made sure that everything was perfect. I could not recommend more.
By Jake
Response from Dossier· Nov 13, 2025
We’re always here to keep things moving in the right direction, even when an address decides to go rogue. Thanks for the kind words, Jake!
Thank you Dossier for responding so quickly to my request for assistance with an order and for solving my issue in record time! This type of customer service is rare these day, unfortunately. Thank you for being a stand out in the retail industry!
By Shannon
Response from Dossier· Nov 13, 2025
Nothing makes us happier than making things easy for you. Thanks for noticing and taking the time to say it, Shannon! 💛
Dossier has always been responsive to concerns and has been awesome with providing refunds or replacements for non-delivered items.
By J B.
Response from Dossier· Nov 7, 2025
We'll always have your back, J! Thanks for noticing the care we put into making things right 🙌
Always a great experience. I keep coming back to them. Gorgeous scents, really good variety of fragrances, and the candle of my favorite scent is available - floral marshmallow.
By Nunya B.
Response from Dossier· Nov 7, 2025
That's music to our ears! Repeat customers like you are what keep us going. And yes, Nunya! Floral Marshmallow in candle form? That's a whole mood 🕯️✨
Great Perfumes, also great after service.
By Atharva B.
Response from Dossier· Nov 7, 2025
Atharva, that's the perfect combo right there! Amazing scents and solid support. Appreciate you noticing both sides of what we do 💫
