Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
323 reviews
Domi Outdoor LivingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Domi Outdoor Living-Upgrade Your Outdoor Life!Domi Outdoor Living is born from a love for nature and freedom. We believe outdoor spaces are an extension of your home—a sanctuary for the soul. With 16+ years of experience, we create high-quality, low-maintenance, timeless designs to elevate your everyday life. Simple, thoughtful, and made for your moments of pure relaxation.Design Philosophy:We select premium eco-friendly materials — durable aluminum frames, Textilene fabric, and waterproof, UV-resistant covers — so every piece stays elegant in sun and rain. Just enjoy the sunshine, worry-free.Our promise: From a cozy gazebo/pergola to an elegant umbrella, Domi offers stylish, functional outdoor solutions—helping you easily create your dream outdoor space.Max durability, Best value. Domi – your professional choice.VISIT OUR WEBSITECONTACT US
Domi Outdoor Living (domioutdoorliving.com) has 323 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
323 approved reviews, newest moderated first
Great seller, item arrived on time and without issue. Good value for money.
By Anderson S.
Response from Domi Outdoor Living· Aug 6, 2026
Thank you so much for your kind words! We’re thrilled to hear that your order arrived promptly and met your expectations. Delivering quality and value is always our top priority, and it’s wonderful to know we hit the mark for you. We truly appreciate your support and hope to serve you again soon! — The Domi Team
I reached out to say we didn't receive all the parts. They were great ! Replaced everything and I absolutely love my Pergola roof!! This company not only stepped up to help us but the quality is superb!! Very nice and understanding!! I definitely would buy from them again!!!!
By Mindy
Response from Domi Outdoor Living· Aug 6, 2026
Thank you so much for taking the time to share your experience — and for your patience and understanding when we initially fell short on the parts. We're so glad we could make things right, and even happier to hear that you're loving your new pergola roof! Knowing that the quality and our service stood out to you means the world to us. Your willingness to give us the chance to resolve the issue — and your trust in our brand — is something we truly appreciate. We're honored to have you as a customer, and we look forward to serving you again in the future. Enjoy your beautiful new space! — The Domi Team
Communication was difficult due to time zone issues. Most emails were answered at 2 am my time (EST). We almost cancelled the order when we found out the sunroom was arriving a week later than requested. I like the product but communication is lacking.
By Paul Y.
Response from Domi Outdoor Living· Aug 6, 2026
Thank you for your honest feedback. We truly apologize for the communication challenges and the delayed delivery—this does not reflect the standard we strive for. We completely understand your frustration and are grateful for your patience throughout this process. While we're glad to hear you like the product, we recognize that timely, clear communication is just as important. Please know that we are actively reviewing our response protocols and shipping coordination to prevent similar issues in the future. If there’s anything further we can do to make this right, please don’t hesitate to let us know. We value your business and hope to serve you better next time. — The Domi Team
The chairs are very nice and seem well made, they are too skinny! What were u people thinking??? I fit just fine but we have a pool, God forbid a guest gets stuck in a chair!🤦♀️
By Jo J.
Response from Domi Outdoor Living· Aug 6, 2026
Thank you for your honest feedback—we truly appreciate it! We're glad you find the chairs well-made, but we completely understand your concern about the width. Our design team focused on a sleek, modern look, but we clearly missed the mark on comfort for a wider range of body types. We're already taking your comments to heart and will review our sizing for future collections. In the meantime, if you'd like to explore our other styles with broader seats, we'd be happy to help you find a better fit. Thanks again for helping us improve—we hope your guests enjoy the pool without any "stuck" incidents! 😊
After many emails with photos attached back and forth I still have not received my 4 missing parts.
By Jodi S.
Response from Domi Outdoor Living· Aug 6, 2026
Sorry for the delayed shipment, we 've confirmed that our customer team has sent you several emails to confirm the exact model that you obtained as the info you provided is not clear enough, and we found that we didn't receive your reply since July 11. Our Customer Team has sent you another email again, you may check that email first and we want to make things right for you:)
We love our new Domi sunroom. We wanted it to enclose our hot tub so we could use it all year round. The boxes came well protected and all the pieces were there. A couple of things though, it took two people almost 3 days. Not to just build it but to also separate and label all the parts so it made it more efficient in building. I did not use their caulk. It was really hard to work with so I went and bought some outdoor Dap caulk in black. The only thing we really didn't like about it is the amber PVC windows you really can't see out clearly. And they don't move up and down, you actually have to remove them and store them. If we had to do it again we would buy it. It's good quality and the engineers did a great job in designing it. Enjoy
By Katherine
Response from Domi Outdoor Living· Aug 6, 2026
Thank you so much for your thoughtful and detailed review! We're thrilled to hear that you love your new Domi sunroom and that it's already enhancing your hot tub experience year-round. We truly appreciate your honest feedback—it's invaluable for us and for future customers. A few quick notes from our team: Assembly & Packaging: We're glad the packaging and parts checklist met your expectations. You're absolutely right—organization is key, and we always recommend two people for assembly. We'll look into ways to make part identification even clearer from the start. Caulking: Great tip on the DAP caulk! We specify a certain type for compatibility, but we absolutely support using what works best for your hands and climate. PVC Window Panels: We hear you on the amber tint and the removable design. The amber panels are chosen for UV protection and heat retention, but we understand they're not for everyone. We're actively exploring clearer panel options and easier operation systems for future iterations—your feedback is helping drive that. We're so glad you'd choose us again, and we truly appreciate your recognition of our engineering and quality. That means the world to us. Wishing you many warm, relaxing soaks in your new sunroom! — The Domi Team
Very sturdy, and easy to erect! love it!
By Debrin J.
Response from Domi Outdoor Living· Aug 6, 2026
Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality and ease of setup. That's exactly what we aim for. Enjoy your purchase, and we're here if you ever need anything! 😊
Domi customer service is one of the worst I’ve ever seen. No phone number to call customer service and only reply to emails once a day. I’ve started the refund process with them over 2 weeks ago and still haven’t received my refund
By Reese O.
Response from Domi Outdoor Living· Aug 1, 2026
Sorry for the delayed refund, we 've confirmed that our team has issued the refund for you via PayPal account, you should have received the email that send from our Cusomer Service Team.
